Prácticas Customer Experience
hace 4 horas
¿Eres estudiante de Grado o Máster y te gustaría iniciar tu carrera profesional en el sector Educativo?¿Quieres aprender mientras te formas? Entonces, anímate a empezar con nosotros tu carrera
**_¿En qué consistirá tu día a día?_**
Bajo la supervisión de la responsable de departamento y coordinado con el resto del equipo participarás en las siguientes tareas:
- Desarrollar e implementar el modelo de experiência de nuestros alumnos/as en cada fase de relación tanto offline como online
- Diseño y desarrollo del journey
- Optimizar la satisfacción del alumno y consolidar el valor de nuestra propuesta educativa a través de la experiência y relación con el alumno
- Identificar KPI's y mecanismos de feedback de la experiência del alumno, realizar su seguimiento y relación con indicadores de negocio.
- Colaborar con los diferentes departamentos de la escuela, Marketing, Comercial, Académico..etc.
- Desarrollo del diagnóstico de la experiência.
- Implementar un sistema de medición de indicadores claves de experiência y su relación con los indicadores de negocio.
- Estudios superiores: Customer Experience, UX Design, Project Managment, Innovación y/o similar (Design thinking, user experience...)
- Conocimiento de Excel, CRM o Power BI
- Valorable nível alto de inglés
**¿Qué ofrecemos?**
- Trabajar en una empresa consolidada en el sector con oportunidades de crecimiento personal y desarrollo profesional.
- Aprenderás día a día en un equipo dinámico, profesional y experto en la materia.
- Beca remunerada, ayuda al estudiante.
- Jornada parcial y flexible de lunes a viernes
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Customer Experience Specialist
hace 7 días
España The Learning Experience #221 A tiempo completoStart: asapDUTIES AND RESPONSIBILITIES:Communicate with customers through various channels such as phone, email, chat and social mediaShowcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversationGuide customers with their questions and ensure they are offered the right solution leaving a big smile...
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Customer Experience Expert
hace 4 horas
España GSK A tiempo completoSite Name: GSK Tres Cantos, MadridPosted Date: Nov 8 2024Descripción del PuestoEl Customer Experience Expert formará parte del equipo de marketing, reportando directamente al CX Manager. Siendo responsable de impulsar la experiencia de cliente a través de desarrollar y diseñar estrategias omnicanal que ayuden a construir una relación coherente y...
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Customer Experience Expert
hace 2 días
España GlaxoSmithKline A tiempo completoSite Name: GSK Tres Cantos, MadridPosted Date: Nov 8 2024Descripción del PuestoEl Customer Experience Expert formará parte del equipo de marketing, reportando directamente al CX Manager. Siendo responsable de impulsar la experiencia de cliente a través de desarrollar y diseñar estrategias omnicanal que ayuden a construir una relación coherente y...
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Customer Experience Internship
hace 7 días
España Spotahome A tiempo completoWhy us? Remote flexibility, we trust our team and we are goal oriented Paid internship: 700 euros gross per month with a 6 month duration. Starting date: January 2025 A hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields. People. Work with talented, committed and supportive teammates International work environment with...
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Customer Experience Specialist
hace 2 días
España Toptalent A tiempo completoPosition: Customer Experience Specialist (German) Location: Valencia, Spain Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Support B2B customers over the phone, email, and chatCommunicate with customers to find the best solution to their problemConstantly brainstorm with your colleagues to improve the Customer Experience....
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Customer Experience Internship
hace 2 días
España Spotahome A tiempo completoWhy us? Remote flexibility, we trust our team and we are goal oriented Paid internship: 700 euros gross per month with a 6 month duration. Starting date: January 2025 Schedule: Full-time, 09:00 to 18:00, Monday to Friday A hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields. People. Work with talented, committed and...
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Sr. Customer Experience Strategist
hace 7 días
España Bond EMEA - Spain A tiempo completoAbout Us: At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some amazing directions, and as the Sr. Customer Experience Strategist, you will help shape and influence market-relevant, innovative Customer Experience strategy...
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Customer Experience Representative
hace 6 días
España CommScope A tiempo completoIn our 'always on' world, we believe it's essential to have a genuine connection with the work you do. Are you a proactive problem-solver with excellent interpersonal skills and a talent for managing customer relationships? Do you thrive in a fast-paced, environment? If so, we have the perfect opportunity for you! We are looking for a dynamic...
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ESG Expert_Quality
hace 5 días
España Telefónica, S.A. A tiempo completoESG Expert_Quality & Customer Experience Telefonica is committed to making a positive impact on the environment and the society through its operations and commercial solutions. We are looking for a smart, hard-working, and a go-getting individual to join the team and help Telefonica to meet its purpose “To make our world more human by connecting...
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Customer Experience Manager
hace 7 días
España Cisco Systems A tiempo completoTravel required – up to 20% What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...
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Customer Experience Manager Barcelona
hace 7 días
España Monday Working Spaces by Urbania A tiempo completoAs a Customer Experience Manager, you will lead the strategy to ensure that every experience within our spaces is memorable for our Monday community. We have a team of 50 people and 11 centers in Barcelona, Madrid, Málaga, Andorra, and Lisbon. Your mission will be to ensure that the experience of our workers is always the priority, focusing on customer...
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ESG Expert_Quality
hace 5 días
España Talentum Telefonica A tiempo completoESG Expert - Quality & Customer ExperienceTelefonica is committed to making a positive impact on the environment and society through its operations and commercial solutions. We are looking for a smart, hard-working, and go-getting individual to join the team and help Telefonica meet its purpose: “To make our world more human by connecting lives.”General...
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Becario/a Quantitative Researcher
hace 5 días
España MANGO A tiempo completoEn Mango inspiramos y unimos mediante nuestra pasión por el estilo y la cultura. Estamos en más de 115 países y nuestra presencia online se extiende a más de 110 países. Nuestro equipo está formado por personas de 112 nacionalidades y en un 78% por mujeres.Buscamos un/aBECARIO/A QUANTITATIVE RESEARCHER (CUSTOMER EXPERIENCE)¿CÓMO SERIA TU DÍA A DÍA...
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Prácticas Student Experience
hace 6 días
España Grupo Planeta A tiempo completoEstamos buscando un/a estudiante en prácticas que quiera formar parte del equipo de **Student Experience de **EAE**, en nuestra división **Planeta Formación y Universidades.** Bajo la supervisión de la responsable del departamento y coordinación con el resto del equipo, participarás en las siguientes tareas: - Soporte en la implementación del Plan...
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Head of Customer Experience
hace 6 días
España 3Commas Capital Inc. A tiempo completoMain Responsibilities Strategic Leadership: Align customer experience strategy with company goals. Collaborate across departments to integrate feedback into broader business strategies.Customer Experience Optimization: Design initiatives to improve the customer journey, enhance satisfaction, and boost retention and NPS.Data-Driven Insights: Oversee the...
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French Customer Service
hace 7 días
España Customer Labs A tiempo completoAbout BarcelonaBarcelona is home to many great artists and painters, making it a vibrant city for art lovers. The city's most famous cultural masterpiece is Gaudi's "Sagrada Familia," a unique example of modern architecture.If art and culture aren't your preference, you can enjoy one of Barcelona's sandy beaches, just a short walk from the city center, and...
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Customer Practice Manager, Professional Services
hace 3 días
España Amazon A tiempo completoCustomer Practice Manager, Professional ServicesJob ID: 2791625 | Amazon Web Services Colombia S.A.S.The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute...
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Dutch Customer Service
hace 5 días
España Customer Labs A tiempo completoReference: WEBAAbout BarcelonaBarcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day on...
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Prácticas Customer Experience
hace 6 días
España PLANETA CORPORACIÓN, SRL A tiempo completoSomos el primer grupo editorial y de comunicación español, de capital familiar, que lidera una amplia oferta al servicio de la cultura, la formación, la información y el entretenimiento audiovisual, con presencia en más de 20 países, conectando con 25 millones de personas cada día. Todos los profesionales y empresas del Grupo Planeta compartimos unos...
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Practicas en El Departamento de Customer Service
hace 7 días
España Johnson & Johnson A tiempo completo**Practicas en el Departamento de Customer Service**: Durante más de 130 años, la diversidad, la equidad y la inclusión (DEI) han formado parte de nuestro tejido cultural en Johnson & Johnson y se han entretejido en nuestra forma de hacer negocios cada día. Nuestro compromiso de respetar la dignidad y la diversidad de todos está integrado en nuestro...