Dutch Outbound Customer Service Advisors

Hace 5 horas

Valencia, Comunidad Valenciana, España Jobtailor Jornada completa

Responsibilities

  • Conduct outbound calls to clarify or request customer documentation.
  • Guide customers through submission and verification procedures with clarity and professionalism.
  • Collaborate with internal teams to resolve documentation issues.
  • Provide feedback on recurring challenges and contribute to process improvements.

Requirements

  • Strong attention to detail and the ability to handle sensitive information responsibly.
  • Excellent communication skills in Dutch and English (native or near‑native level).
  • Ability to work independently as well as part of a team.
  • Familiarity with regulatory environments or documentation processes is a plus.
  • Commercial insights and ability to convince customers and key stakeholders about the necessity of keeping documentation up to date.
  • Strong communication and multitasking skills.
  • Comfortable working with computer systems and various software applications.
  • Experience with compliance or documentation processes is a plus.

Core Competencies

Demonstrates strong communication skills in Dutch and English, with a focus on guiding customers through documentation processes and collaborating with internal teams. Exhibits attention to detail and the ability to handle sensitive information while contributing to process improvements.

Tools & Technologies

  • Computer Systems
  • Software Applications