International Service Team Leader
hace 2 meses
International Service Team Leader111184Thank you for showing interest in our company. We know that a job search can be challenging, but don’t worry, what goes around comes aroundLet’s get straight to the point I will try to sum up our DNA in 2 essential points:We love volunteering but we prefer to be Change Activists. What does that mean? We focus our efforts in helping youths at risk of social marginalization and fighting climate change by reforesting parks or woods in Madrid and in the Doñana Forest. This year alone, we have already volunteered for over 2000hAt Zurich we say it loud and clear: We are proud of our colors, we believe that a diverse and inclusive team makes the difference. We don’t discuss disability, we discuss capability We want you to be yourself, without closets in between or glass ceilings making you fragile. 50% of our high responsibility positions are occupied by women (including our Executive Committee).At this point you might be asking yourself: Paula, how will be my day to day wearing the blue sweater?You will be the lead of the Underwriting Operations team at SC Spain including Wording Operations activities and Property Prime & CABT implementations for IPZ Programs. Strongly collaborate with Digital Center of Excellence and Financial Lines Program implementation team and provide support to the central UW Teams in Financial Lines, Prime and CABT to deliver Digital solutions across the network.Key Accountabilities:Lead UW Operations, Prime and CABT implementation team including 6-7 employees. Develop the team, train new joiners, and maintain backup and succession planning in place.Maintain fluent communication with the main stakeholders in the central UW teams for FL, Property and CABT to assure the service expected is met and their needs are fulfilled.Maintain fluent communication with the project leads at Business Transformation team and support all project activities related to IPZ Transformation program.Participate and co-lead IPZ Transformation projects such as Wording Digitalization and Product roll out in Neo.Keep fluent interaction with DCoE and FL Program Implementation managers to support the delivery of digital solutions and the update of the FL Guidelines reflecting any wording change accordingly.Develop the UW Operations Governance Model at SC Spain clearly identifying roles and responsibilities of Wording Ops team and clearly differentiating from UW activities. Define and describe the activities performed by the team, how to manage and record them, define SLA with the main stakeholders, and set an alignment across the different Lines of business.Through adherence to the guidelines, and with a mindset of continuous improvement, deliver optimal service to the Customers in Prime and CABT and make sure SLA are met.Follow up on escalations to ensure excellent delivery within the network as well as creating a learning organization and sharing best practices.Follow up on data quality in global systems.Deliver on clean up actions stated in Quality Assurance Reports.Maintain good relationship with the IPZ network with the aim to improve our operations and services provided.Business Accountabilities:Lead the UW Operations team at SC Spain.Participate and co-lead IPZ Transformation projects.Responsible for implementing IPZ CABT produced programs.Develop good relationships and maintain fluent communication with the Central teams, SC Spain team and IPZ Network.Manage FL and Property Prime wording database and shared inbox.Deliver High Quality solutions and drive continuous improvement activities across all services provided.Performance Management Accountabilities:Lead the functional area by setting individual objectives, reviewing performance/appraisals and providing ongoing feedback on a formal & informal basis so that all staff are aware of what they are required to achieve and how they are performing against their objectives.Model behaviors that demonstrate commitment to corporate values.Drive philosophy for performance management into the organization.Coach and assess subordinates in establishing and leading high-performing teams.Resolve significant business issues by creating teams of appropriate internal and external resources.Take action to manage own personal development and encourage others to do the same.How do you know you fit in? I’ll explain:Don’t worry, we are not asking you to save the planet or meet 100% of the requirements.Degree/Master’s in economics, law or similar.Strong insurance background (business administration, economics, insurance management or similar).Understanding of insurance operations with special focus on handling highly complex international accounts.5 – 8 years’ experience in IPZ, either with an UWS or an UWR background.Experienced in working internationally and cross-border.Strong leadership skills, experience, and coaching capabilities.Analytic and strategic thinker.Process and solution oriented through Zurich Lean activities.Experience managing and defining international business processes and operations.Ability to follow Operating directives and Performance Metrics.Advanced level of English.Other languages welcome (i.e. Spanish).At Zurich we love to live life to the fullest. Flexibility and digital disconnection are real and encouraged.#PorSerDeZurich, you can choose the benefits that best fit your needs. We all know that “to each their own”.FlexWork: We love flexibility. We want to offer you a flexible hybrid mode so that you can organize your work schedule as you wish.We believe you learn by doing, which means we allow movement of our employees in between different departments, both locally and at an international level.Flexible remuneration: You will be able to choose what suits you bestAt Zurich we know that putting a smile on someone else’s face is easier than you thinkIf Sport Spice has always been your favorite, now is your chance to get fitYou will have 25 vacation days, plus insurance day and your birthday to do all the things you love the most.At Zurich we think about the future, therefore offer a retirement plan and life insurance and discounts in banking and other insurance products.If you feel butterflies in your stomach and you think we are a match, send your CVAnd to top it off, do you want to know what Zurich employees think? Visit our Glassdoor profile.
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