Commercial Account Manager Tax
hace 2 semanas
Commercial Account Manager Tax & Trade - SMB
Apply remote type Remote Job: Hybrid locations ESP-Madrid-Paseo de Recoletos time type Full time posted on Posted 3 Days Ago job requisition id JREQ185751
We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Commercial Account Manager to join our team and help us expand our commercial/small and midsize business (SMB) market presence while nurturing strong customer relationships.
About the Role
As a Commercial Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our small and mid-size corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts.
Key Responsibilities:
Sales Strategy and Execution:
Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base
Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies
Act as a customer advocate within the company
Meet or exceed established goals, KPIs, and performance metrics
Customer Acquisition and Growth:
Drive new customer acquisition through strategic sales initiatives
Identify, pursue, and close new sales opportunities within assigned territory or market segment
Upsell and cross-sell to existing customers to maximize revenue
Customer Relationship Management:
Serve as the primary point of contact for customer inquiries and issues
Foster strong, long-term relationships with key customers and stakeholders
Ensure high levels of customer satisfaction and loyalty
Collaborate with the customer success team for smooth onboarding and continued customer success
Customer Engagement:
Lead customer meetings and develop presentations for complex sales opportunities
Understand customer business needs and challenges
Present tailored solutions demonstrating how our products solve specific problems
Conduct regular business reviews to ensure alignment with customer goals
Collaboration with Internal Teams:
Work closely with solution consultants to develop tailored solutions
Coordinate with professional services for timely implementation
Partner with Partnerships & Alliances team for growth and strategic account planning
Provide customer feedback to inform product development and marketing strategies
About You
You’re a fit for the role of Commercial Account Manager if you have:
Bachelor's degree in Business, Marketing, or related field
English & Spanish is a must; Dutch or French nice to have
3+ years of experience in account management or sales in the software/technology industry
Proven track record of meeting or exceeding sales targets
Strong understanding of AI and software technology products and services
Excellent communication, negotiation, and presentation skills
Demonstrated ability in solution selling and strategic account planning
Experience with CRM systems and sales analytics tools
Preferred Qualifications:
MBA or relevant advanced degree
Experience in AI or machine learning industry
Proven success in managing enterprise-level accounts
Track record of developing and nurturing partner relationships
Key Success Measures:
Sales performance (quota achievement, revenue growth, win rate)
Customer relationship management (satisfaction scores, retention rates, NPS)
Operational efficiency (productivity, forecast accuracy, pipeline coverage)
What’s in it For You?
Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:
Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus.
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually.
Roles that are provided access to restricted or sensitive information that may be misused or may cause harm to individuals or organizations will, upon hiring, be subjected to an extended background check.
About Thomson Reuters
Thomson Reuters clarifies today’s complex landscape with AI and technology, deep subject-matter expertise, and content the world has trusted for over 150 years.
Equal Opportunity & Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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