Europe It Service Delivery Lead
hace 2 días
Description The opportunity We're looking for a Regional Service Delivery Manager to lead IT service delivery within our Europe region, serving as the critical bridge between central IT services and our Service Business Unit across multiple Service sites. In this role, you'll directly engage with Hub Managers, LSU Managers, business application owners, and IT stakeholders to ensure consistent, reliable IT infrastructure and applications are delivered to every location. You'll tackle the complexity of supporting distinct operational needs across diverse sites while maintaining alignment with global standards—balancing local business requirements against enterprise IT strategy, managing escalations, and translating business demands into effective technology solutions. How you'll make an impact Act as the key interface and single point of contact between central IT services and our Service Business Unit across multiple Service sites within the region Consult directly with Hub Managers, LSU Managers, and business application owners on IT-related topics to understand operational needs and deliver tailored solutions Ensure end-to-end IT service delivery across all Service sites, including operational management and coordination with global IT support and third-party suppliers Aggregate and prioritize demands from diverse business stakeholders, translating requirements into actionable IT service improvements and new capabilities Lead escalation management and coordinate resolution of issues across sites, maintaining service continuity while addressing local and regional priorities Oversee the implementation of global IT standards and processes in local environments, ensuring consistent policy compliance across all locations Develop and maintain comprehensive understanding of each site's operational requirements, systems architecture, and stakeholder landscape to inform regional strategy Serve as the SPOC for global IT projects and changes, ensuring smooth coordination between business units and central IT while minimizing operational disruption Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines. Your background Bachelor's degree in information technology, business, engineering, or a related field 10+ years of professional experience in IT operations, service delivery, infrastructure management, or related IT leadership roles 5+ years of experience managing complex, multi-site or global projects with cross-functional teams and diverse stakeholders Demonstrated ability to manage stakeholder relationships across multiple organizational levels and business functions Experience with manufacturing operations methods, process, and change management is an advantage. Strong proficiency with IT service management platforms (ServiceNow), Microsoft enterprise tools (Azure, DevOps, Office 365), and process improvement methodologies Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge. #J-18808-Ljbffr
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Europe IT Service Delivery Lead
hace 2 semanas
Madrid, España Hitachi Vantara Corporation A tiempo completoA global technology company is seeking a Regional Service Delivery Manager in Madrid, Spain. This role involves leading IT service delivery across multiple sites, ensuring compliance with global standards, and managing relationships with diverse stakeholders. Candidates should have a Bachelor's degree in IT or a related field, along with significant...
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Europe IT Service Delivery Lead
hace 15 horas
Madrid, España Hitachi Vantara Corporation A tiempo completoA global technology company is seeking a Regional Service Delivery Manager in Madrid, Spain. This role involves leading IT service delivery across multiple sites, ensuring compliance with global standards, and managing relationships with diverse stakeholders. Candidates should have a Bachelor's degree in IT or a related field, along with significant...
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IT Service Delivery Lead
hace 5 días
madrid, España Sulzer A tiempo completoA leading engineering company in Madrid seeks an IT Service Delivery Manager. You will oversee the outsourced global IT Service Desk, manage KPIs, lead improvement initiatives, and ensure alignment with IT standards. The ideal candidate has over 5 years of experience in IT Service Delivery, particularly in large organizations undergoing change. Benefits...
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IT Service Delivery Lead
hace 6 días
Madrid, España Sulzer A tiempo completoA leading engineering company in Madrid seeks an IT Service Delivery Manager.¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.You will oversee the outsourced global IT Service Desk, manage KPIs, lead improvement initiatives, and ensure alignment with IT standards.The ideal candidate has...
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Global IT Service Delivery Lead
hace 4 días
Madrid, España HERO A tiempo completoA global food company is seeking a Head of Service Delivery to lead and transform its IT services. This role requires deep technical expertise and strong leadership skills to ensure efficient service delivery aligned with the company's business goals. Candidates should have 10+ years of experience in IT, particularly in Service Delivery, and a strong...
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IT Service Delivery
hace 1 semana
Madrid, España SGS A tiempo completoCompany Description SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals with over 145 years of service excellence. Job Description We are seeking an experienced IT professional with a...
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IT Service Delivery
hace 2 semanas
Madrid, Madrid, España SGS A tiempo completoCompany Description SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals with over 145 years of service excellence. Job Description We are seeking an experienced IT professional with a...
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IT Service Delivery
hace 2 semanas
Madrid, Madrid, España SGS A tiempo completoSGS is the world's leading Testing, Inspection and Certification company. We operate a network of over2,500 laboratories and business facilitiesacross 115 countries, supported by a team of99,500 dedicated professionalswith over 145 years of service excellence.Job DescriptionWe are seeking an experienced IT professional with astrong background in service...
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Global IT Service Delivery
hace 2 días
Madrid, España Hero A tiempo completoA global food company is seeking a Head of Service Delivery to lead the delivery and transformation of their operational IT services. This role requires strategic leadership in ITSM processes and strong project management skills. Candidates must have a Bachelor's degree in IT, 10+ years of relevant experience, and ITIL certification. The position offers a...
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Regional IT Service Delivery Manager
hace 2 semanas
madrid, España Hitachi Vantara Corporation A tiempo completoDescription The opportunity We're looking for a Regional Service Delivery Manager to lead IT service delivery within our Europe region, serving as the critical bridge between central IT services and our Service Business Unit across multiple Service sites. In this role, you'll directly engage with Hub Managers, LSU Managers, business application owners, and...
