Account Manager

Overview Leadoo Marketing Technologies has recently joined forces with SalesManago, one of Europe’s leading Customer Data Platforms. This acquisition strengthens our global focus and opens new opportunities for ambitious talent like you. Our UK market is growing fast, and we’re looking for driven individuals to help take it to the next level. We’ve also recently evolved our global Customer Success model to better support customers across all regions. The function now includes three dedicated teams: Account Management, Onboarding, and Technical Account Management, working together across Finland, the UK, and Sweden to deliver exceptional customer outcomes. You will be joining the Account Management team, playing a key role in building long-term client partnerships and driving growth. As an experienced Account Manager, you’ll be responsible for developing strong, strategic relationships with our existing customers. Your mission is to help them succeed with Leadoo’s platform by understanding their goals and working collaboratively to drive real business results. You’ll be their trusted advisor, proactively identifying opportunities, resolving challenges, and continuously helping them get more value from our solutions. You’ll also play a key role in identifying upsell opportunities, managing renewals, and collaborating with internal teams to ensure a world-class customer experience. Key Responsibilities: Customer Success: Build strong, lasting relationships with customers by understanding their goals, challenges, and industry context. Strategic Guidance: Help customers plan and execute conversion strategies using Leadoo’s platform. Upsell & Retention: Identify upsell opportunities, manage renewals, and support customers through the lifecycle to ensure long-term value. Problem Solving: Handle customer concerns and escalations professionally and efficiently. Collaboration: Work closely with our Tech, Sales, and Customer Success teams to deliver seamless service and product experiences. Performance Insights: Analyze customer data and performance metrics to spot opportunities for improvement and share actionable recommendations. Who You Are You have 2–3 years of experience in a client-facing role such as sales or customer success, ideally in SaaS, MarTech, in-house marketing, or a digital/marketing agency. Fluency in English. Any other additional languages such as Finnish, Swedish, Spanish, Polish or Dutch is an advantage. You understand marketing principles and feel confident advising even senior stakeholders. Strong time management and organizational skills, with the ability to handle multiple clients. You are a team player who thrives in a collaborative environment. Professional experience or educational background in Marketing is an advantage. An understanding of B2B & B2C marketing is essential. You are commercially oriented and comfortable managing account growth. You’re naturally curious and customer-obsessed—you love understanding client goals and helping them succeed. You’re analytical and comfortable using data to identify patterns, trends, and solutions. You’re proactive, adaptable, and thrive in a fast-moving environment. You’re excited by the opportunity to own your portfolio and grow with it. What We Offer Base salary: EUR (+ commission). Work-Life Balance: Flexibility to work from home and our Malaga office. Lunch Benefit: Recharge during the workday with lunch benefits. Employee referral program with attractive rewards for successfully referred candidates. Collaborative Culture: Thrive in a start-up-inspired environment with the added support of an international leader. Global Connection: Attend our annual kick-off event and connect with colleagues from Finland, the UK, Sweden, Spain, and Poland. We’ll close the recruitment process as soon as we find the right person—so don’t wait #J-18808-Ljbffr