Supervisor, Customer Service
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Responsibilities &
Requirements:
- Management of a team
- Ensuring and optimizing the operational KPIs
- Support of existing customers and acquisition of new customers in coordination with the sales department
- Conducting sales talks and concluding orders and service contracts
- Monitoring and responsibility of the profit and loss account for a site
- Optimization and continuous improvement of process flows in the service department
- Initiation of projects to increase efficiency
- Active participation in the development and implementation of innovative service processes
- Interface management with internal engineering, external service providers, purchasing, quality and other service location
- Evaluation and reporting of operational key figures in an international environment
- Enforcement of safety and quality expectations
- Support in operational tasks from the Service Manager Germany
- Representation of the Service Manager Germany
- Supervision of international intercompany business
- Support of international training initiatives
- Other duties as assigned.
Preferred Experience /
Skills:
- Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar
- Willingness to communicate with colleagues at production sites and service centers in an international environment
- Basic plant and process knowledge of pump technology and vacuum technology
- Several years of professional and management experience, preferably in the field of service and customer support
- Very good written and spoken English skills and willingness to travel internationally are a prerequisite
- High quality awareness, commitment and high flexibility as well as resilience and customer orientation
- Good PC and MS Office skills
- Experience with SAP
- Independent, team-oriented work
- Overall entrepreneurial mindset
- BS or BA Degree in relevant field and 5-7 years relevant experience
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