Technical Account Manager 2
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- and post-sales and renewal cycles. You’ll work with cross-functional teams to translate IT operations into business outcomes, driving successful outcomes at scale. This role blends technical depth with strategic customer engagement in a hybrid, collaborative culture. Compensaciones / Beneficios
• Advise on technical support and product adoption aligned with sales cycles
• Analyze customers' IT operations to maximize Datadog value
• Advocate for customers by mapping goals to configurations and features
• Prepare and participate in Monthly and Quarterly Business Reviews
• Collaborate with product management, engineering and services teams to identify new features
• Evolve best practices for technical product adoption and customer success Responsabilidades
• Solid technical grounding in IT Operations
• Hands-on experience with AWS, Azure or GCP
• Proficiency in scripting languages (e.g., Python, Javascript, Ruby, Perl, Go, PHP)
• Experience with CI/CD tools (e.g., Jenkins, Gitlab)
• Knowledge of containerization (e.g., Docker, Kubernetes, Rancher)
• Ability to travel up to 30% and sit at client sites for up to 4 hours
• Previous TAM experience with mid-market/enterprise cloud customers
• Experience using Datadog or other cloud monitoring tools Requisitos principales
• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program
• New hire stock equity (RSUs) and ESPP
• Continuous professional development, product training, and career pathing
• Inclusive company culture
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