Customer Relations Manager

hace 2 semanas

España Rinconrent A tiempo completo

Are you a customer-obsessed professional? Do you speak fluent English and either Spanish or a Scandinavian language at a proficient level? At Rincon, we are seeking a proactive and skilled Customer Relations Manager to join our dynamic and fast-growing international team in beautiful Mijas, Malaga, Spain.About usRincon is a leading, tech-oriented company in the short-term rental industry, committed to growth and excellence. Our company values innovation, system enhancement, and exceptional service. Join our forward-thinking, collaborative work environment, where you can play an essential role in creating high-value workflows, adopting cutting-edge industry practices and making sure we delight our customers and empower our homeowners.Our Values:We care: we go above and beyond to make every stay feel like home.Impress: we create experiences that guests remember and owners trust.Innovate: we embrace change and the best solution wins.Integrity: we’re real with each other—transparent, honest, and team-first oriented.“We live our values every day, whether it’s solving problems creatively or building trust with property owners”Role OverviewIn this impactful role, you’ll be the cornerstone of relationships between property owners and guests, driving satisfaction and operational excellence. Your proactive mindset, outstanding organizational skills, and talent for multitasking skills will be key to thriving in our fast-paced environment.Key ResponsibilitiesCustomer Service ManagerAct as the primary contact for property owners and tenants, providing excellent service and building strong, trust-based relationships through email, phone, and social media.Manage, optimize, and update CRM systems to improve relationship management.Optimize and manage reservations across various platforms.Assist guests with inquiries before, during, and after their stay.Resolve issues promptly and effectively, providing solutions for both tenant and owner concerns.Act as the main liaison between guests and our service team, including housekeeping, key holders, suppliers, and homeowners.Property Rental ManagerOversee front office tasks such as arrivals, departures, and check-in validations.Onboard new properties into our system, including pricing and promotional offers.Optimize property listings on OTAs and manage relationships with booking agents.Perform key administrative duties to ensure smooth operations.Out-of-Office TasksConduct property inspections for new leads and meet with prospective homeowners.Manage guest check-ins and check-outs as needed.RequirementsLanguage Proficiency: Native or advanced proficiency in English (C1 or higher) plus either Spanish (C1 or higher) or a Scandinavian language.Experience: Proven background in customer service, front office, reception, or account management, ideally within the holiday rental or a similar sector.Skills: Exceptional problem-solving and mediation skills; ability to manage multiple tasks seamlessly.Communication Skills: Strong communication skills verbal and written.Technical Proficiency: Familiarity with PMS, VRMS, portals, extranets, and CRM systems.Driving License: Valid EU driving license required.Personal Attributes: High work ethic, proactive, self-motivated, flexibility, open-mindedness, and a strong ability to connect and communicate effectively.What We OfferA supportive and innovative work environment.Opportunities for career growth and professional development.A diverse and dynamic team.Working ConditionsFull-time Position: Rotating schedule from Monday to Sunday, with two consecutive days off.Shifts: Includes weekends, public holidays, and occasional night arrivals.On-Call Duties: 24-hour emergency phone rotation.Ready to Apply?We’d love to hear from you Submit your resume and cover letter detailing your experience and language skills to job@rinconrent.comAre you ready to make a difference in the short-term rental industry and grow with us? We’d love to hear from you Submit your resume and cover letter detailing your relevant experience, language skills and anything else you’d like us to know.Apply today and help shape unforgettable experiences in Mijas, Malaga, the heart of Costa del Sol, while growing in an innovative, team-first environment
#J-18808-Ljbffr

  • Customer Relations Executive

    hace 3 semanas

    España Ebury A tiempo completo

    Customer Relations Executive - Account Manager MadridCustomer Relations Executive - Account ManagerMadridEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration....

  • Customer Relations Executive

    hace 4 semanas

    España Ebury A tiempo completo

    Customer Relations Executive - Account Manager - MadridEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.Position: Customer Relations Executive - FX Dealing...

  • Customer Relations Supervisor

    hace 4 semanas

    España Hosco A tiempo completo

    About the job: El/la Customer Relations Supervisor, será el punto de referencia y guía para el equipo, gestionando y coordinando todas las interacciones con los huéspedes, y asegurando que cada miembro mantenga un alto nivel de profesionalismo, cortesía y eficiencia en el servicio. Uno de nuestros objetivos para el año 2025 es obtener la 5ª estrella...

  • Employee Relations Manager, Spain

    hace 2 semanas

    España Amazon A tiempo completo

    DESCRIPTIONWe are looking to hire a talented and committed Employee Relations Manager to play a critical role in the development of the employee relations agenda in Spain.The role can be based in Barcelona, Madrid, Valencia, or Murcia.We are seeking a progressive, hands-on, customer-obsessed individual who will help to develop our employee relations agenda...

  • Employee Relations Manager, Spain

    hace 1 mes

    España ENGINEERINGUK A tiempo completo

    DESCRIPTIONWe are looking to hire a talented and committed Employee Relations Manager to play a critical role in the development of the employee relations agenda in Spain.The role can be based in Barcelona, Madrid, Valencia, or Murcia.We are seeking a progressive, hands-on, customer-obsessed individual who will help to develop our employee relations agenda...

  • Employee Relations Manager, Spain

    hace 13 minutos

    España Amazon A tiempo completo

    We are looking to hire a talented and committed Employee Relations Manager to play a critical role in the development of the employee relations agenda in Spain.The role can be based in Barcelona, Madrid, Valencia or Murcia.We are seeking a progressive, hands-on, customer-obsessed individual who will help to develop our employee relations agenda of creating a...

  • Employee Relations Manager, Spain

    hace 1 mes

    España Amazon A tiempo completo

    We are looking to hire a talented and committed Employee Relations Manager to play a critical role in the development of the employee relations agenda in Spain.The role can be based in Barcelona, Madrid, Valencia, or Murcia.We are seeking a progressive, hands-on, customer-obsessed individual who will help to develop our employee relations agenda of creating...

  • Employee Relations Manager, Spain

    hace 1 mes

    España Amazon A tiempo completo

    We are looking to hire a talented and committed Employee Relations Manager to play a critical role in the development of the employee relations agenda in Spain.The role can be based in Barcelona, Madrid, Valencia, or Murcia. We are seeking a progressive, hands-on, customer-obsessed individual who will help to develop our employee relations agenda of creating...

  • Employee Relations Manager

    hace 1 semana

    España Amazon A tiempo completo

    This position requires an individual who has previous employee and labor relations experience, subject matter knowledge, and strong communication (written/verbal) and interpersonal skills that enables the individual to work successfully on a broad spectrum of employee relations and site support issues and projects.This role must be located in CDMX or...

  • Investor Relations Manager

    hace 2 semanas

    España GALDERMA A tiempo completo

    Investor Relations Manager page is loadedInvestor Relations ManagerApply locations Barcelona time type Full time posted on Posted 6 Days Ago job requisition id JR011841Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services...

  • Customer Relations Executive

    hace 4 semanas

    España Ebury A tiempo completo

    Customer Relations Executive - Account Manager - MadridEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.Customer Relations Executive - FX Dealing TeamEbury...

  • Investor Relations Manager

    hace 4 semanas

    España Nebeus A tiempo completo

    Nebeus is an all-in-one fintech platform to effortlessly merge multi-currency payments, IBANs, cryptocurrency services, and cutting-edge payment cards, empowering users globally to navigate their dynamic digital work lifestyles. Nebeus’ vision is rooted in financial inclusivity, where everyone, regardless of location, can securely and simply manage their...

  • Investor Relations Manager

    hace 3 semanas

    España Galderma A tiempo completo

    Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...

  • Customer Service Manager

    hace 1 mes

    España Hollister Incorporated A tiempo completo

    We Make Life More Rewarding and DignifiedLocation: MadridDepartment:The Customer Service Manager leads the Customer Service, Distribution & Customer Logistics Spanish team by supervising customer requests, offers and tenders, stock management, relations to distribution partner company and customer data collection.Provide consistent analysis to finance,...

  • Guest Relations Manager

    hace 4 semanas

    España Hotel 5* Gran Lujo A tiempo completo

    Hotel 5* Gran Lujo, precisa incorporar GUEST RELATIONS MANAGER.Buscamos una persona que esté al frente del departamento de Guest Relations, ofreciendo una experiencia inolvidable a nuestros huéspedes y siempre superando sus expectativas; además, se encargará de supervisar el cumplimiento de los exigentes estándares marcados por la dirección.Esta...

  • Customer Relations Executive

    hace 4 semanas

    España Ebury A tiempo completo

    Customer Relations Executive - Account ManagerEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Customer Relations Executive - FX Dealing TeamEbury Madrid - 4...

  • Customer Relations Executive

    hace 2 semanas

    España buscojobs España A tiempo completo

    Customer Relations Executive - Account Manager - MadridEbury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.About the JobWe are offering an exciting opportunity to...

  • Senior Program Manager, Analyst Relations

    hace 3 semanas

    España Celonis A tiempo completo

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:This position will be a member of the Strategy & Innovation group,...

  • Customer Relations Executive

    hace 2 semanas

    España Ebury A tiempo completo

    Customer Relations Executive - FX Dealing TeamEbury Madrid - 4 days a week office based working - 1 day working from homeAbout the JobWe are offering an exciting opportunity to join a fast growing team in Madrid. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination...

  • Guest Relations Manager

    hace 4 semanas

    España Accor Hotels A tiempo completo

    Company DescriptionFairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort...