People Support Specialist

People Support Specialist - International (AI-Driven Operations) - (Hybrid)

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We're seeking an experienced People Support Specialist to join our international People team in Barcelona (Hybrid) to serve as a key operational pillar across our international locations, managing the end-to-end employee cycle while actively contributing to integrating AI and automation into our daily workflows. This isn't just a traditional payroll and admin role; we are looking for a team player who combines solid expertise in European and Spanish HR operations with a strong digital-first mindset. If you're ready to soar, we're ready to take you there.

Why eDreams ODIGEO

We’re the world's leading travel subscription platform.

• We pioneered Prime, the first and world’s leading travel subscription programme since launching in 2017.
• Millions of Prime members every year across multiple markets. 5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo
• This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members.
• Diversity is our strength that’s why our eDOers are coming from different nationalities from all continents – 99% permanent contracts

Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits.

What you will do:

The Role's Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a People Support Specialist in the People Team you will be in charge of:

• Next-Gen Payroll & Compliance Support
• Collaborate with local teams and external payroll providers to coordinate payroll and employee relations across assigned European locations.
• Provide monthly operational support and backup coverage for the Spanish payroll cycle (including Social Security, tax alignment, and resolving employee inquiries).
• Ensure compliance with local labor laws, collective bargaining agreements, and regulations across assigned international sites.
• AI Initiative: Work as a team to identify opportunities to implement automated workflows and AI-driven auditing tools that eliminate manual errors in payroll and tax processing.
• Managing the Employee Lifecycle & Experience
• Drive and manage the full employee cycle, from seamless onboarding and welcoming new starters to supportive offboarding processes.
• Manage employee documentation, benefits, and leave administration (sick leave, maternity/paternity, IT/leaves of absence) with precision.
• Act as a friendly and reliable point of contact for employee queries across international sites and Spain, working closely with HR colleagues to provide timely resolution.
• AI Initiative: Leverage AI tools and automated ticketing systems to streamline response times and deliver an efficient, high-quality experience for all team members during working hours.
• Data Intelligence & Strategy
• Maintain "Data Excellence" within our HRIS through close teamwork, ensuring all employee records are accurate, up-to‑date, and compliant with privacy standards.
• Generate insightful operational reports to support data-driven decision-making across the People Support Team.
• AI Initiative: Utilize predictive analytics and AI tools to track key operational metrics, such as employee turnover trends, request volumes, and process bottlenecks.

What you need to succeed:

Good to have

Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:

• Education: University degree in Human Resources, Labor Relations, Business Administration, or a related field.
• Experience:
• Proven experience (minimum 2 years) supporting European payrolls (including Spain) and managing the core employee lifecycle (onboarding, new starters, offboarding, and admin).
• Solid working knowledge of Spanish payroll processes, Social Security management, and local labor legislation in Spain to effectively handle employee queries and serve as an internal backup.
• Team Player: Strong collaborative spirit and interpersonal skills, with a proven track record of working effectively in international and multi-location tea