Front Desk Manager
hace 5 días
What's the job? As Front Desk Manager, you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Rooms Division Manager. Your day-to-day * Supervise daily Front Desk operations, ensuring a smooth experience during check-ins, check-outs, and guest stays. * Lead, motivate, and support the team, ensuring excellent guest service and fostering a positive service culture. * Manage and organize team schedules, ensuring optimal coverage for all shifts. * Create and manage user profiles in operating systems based on operational needs. * Coordinate and deliver group and individual trainings focused on professional development, brand standards, and personalized service. * Monitor and drive upselling, ensuring achievement of goals and revenue opportunities. * Review and analyze the weekly scorecard to identify improvement opportunities that positively impact the guest experience (Medallia, LQA). * Design, review, and implement SOPs (Standard Operating Procedures), ensuring their ongoing compliance. * Collaborate with Housekeeping, Maintenance, and F&B to ensure coordination and efficiency in the guest experience. * Manage room inventory in coordination with Revenue Management and Reservations. * Resolve incidents in collaboration with Guest Experience, with a service recovery mindset and anticipating guest needs. * Conduct regular performance evaluations and provide individual coaching to team members. * Ensure compliance with quality standards (IHG, LQA) through audits and active follow-up. * Support budget planning for the Front Desk and control operational costs. * Foster an inclusive, collaborative work environment focused on professional development. What we need from you * Bachelor's degree in hospitality or related field. * 2+ years' experience working in Front Office department as manager. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun
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Front Desk Manager
hace 1 semana
Barcelona, España Yurbban Hospitality Group A tiempo completoSobre Yurbban Hospitality GroupEn Yurbban no soloofrecemos alojamiento, creamos momentos que se recuerdan.Somos un grupohotelero con alma, donde la hospitalidad, la sostenibilidad y la autenticidadvan de la mano.Nos muevesorprender, hacer las cosas bien y disfrutar mientras las hacemos.Nuestra esenciaWOW, CONSCIOUS,HONEST, PASSION y TEAM son mucho más que...
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Clinic Manager
hace 2 semanas
Barcelona, España THE BRITISH DENTAL CLINIC OF BARCELONA A tiempo completo**Clinic Manager & Front Desk Coordinator** Full-time | On-site | Barcelona, Spain **About Us** The British Dental Clinic is a high-quality, English-speaking dental practice in the heart of Barcelona. We serve a diverse international patient base with a full range of general and advanced treatments—from orthodontics and aesthetic dentistry to implants,...
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Front Desk Manager
hace 6 días
Barcelona, España Yurbban Hospitality Group A tiempo completoEmpresas: Yurbban Hospitality GroupSobre Yurbban Hospitality Group En Yurbban no solo ofrecemos alojamiento, creamos momentos que se recuerdan. Somos un grupo hotelero con alma, donde la hospitalidad, la sostenibilidad y la autenticidad van de la mano. Nos mueve sorprender, hacer las cosas bien y disfrutar mientras las hacemos. Nuestra esencia WOW,...
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Front Desk Manager
hace 1 día
Barcelona, España Turijobs A tiempo completoEmpresas: Yurbban Hospitality GroupAsegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato.Sobre Yurbban Hospitality Group En Yurbban no solo ofrecemos alojamiento, creamos momentos que se recuerdan. Somos un grupo hotelero con alma, donde la hospitalidad, la...
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Front Desk Manager
hace 1 semana
barcelona, España Kimpton Vividora Barcelona A tiempo completoWhat's the job? As Front Desk Manager, you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You’ll report to the Rooms Division Manager. Your day-to-day Supervise daily Front Desk operations, ensuring a smooth experience during check-ins, check-outs, and guest stays....
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Front Desk Manager
hace 1 semana
Barcelona, España Jordan martorell s.l. A tiempo completoWhat's the job? As Front Desk Manager, you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Rooms Division Manager. Your day-to-day - Supervise daily Front Desk operations, ensuring a smooth experience during check-ins, check-outs, and guest...
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Front Desk Manager
hace 1 semana
barcelona, España Jordan martorell s.l. A tiempo completoWhat's the job? As Front Desk Manager, you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Rooms Division Manager. Your day-to-day Supervise daily Front Desk operations, ensuring a smooth experience during check-ins, check-outs, and guest stays. Lead,...
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Front Desk Manager
hace 1 semana
Barcelona, España Jordan martorell s.l. A tiempo completoWhat's the job? As Front Desk Manager, you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Rooms Division Manager. Your day-to-day Supervise daily Front Desk operations, ensuring a smooth experience during check-ins, check-outs, and guest stays. Lead,...
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Front Desk Manager
hace 2 días
Barcelona, España Yurbban Hospitality Group A tiempo completoEmpresas: Yurbban Hospitality Group Sobre Yurbban Hospitality Group En Yurbban no solo ofrecemos alojamiento, creamos momentos que se recuerdan. Somos un grupo hotelero con alma, donde la hospitalidad, la sostenibilidad y la autenticidad van de la mano. Nos mueve sorprender, hacer las cosas bien y disfrutar mientras las hacemos. Nuestra esencia WOW,...
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Student Services
hace 2 días
barcelona, España Expanish - Cultural Immersion Programs A tiempo completoA language school in Barcelona is seeking a Student Services and Office Manager to enhance student experience and manage administrative functions. The ideal candidate will ensure smooth operations and assist students with a focus on service. Responsibilities include overseeing registrations, managing front desk services, supporting administrative tasks, and...
