Technical Support Engineer
hace 1 mes
Neon is a distributed team building open-source cloud-native Postgres. We're a well-funded startup with deep knowledge of Postgres internals and decades of experience building databases. Our storage layer is written in Rust, and the cloud control plane in Go. We're on a mission to create a cloud-native database service for every developer.Do you love providing support in a fast-paced and challenging environment and getting a kick out of solving the deepest, gnarliest tech problems out there? If yes, this could be a perfect role for youYou will join our Technical Support Engineering Team, where you can positively impact thousands of end-users and their experience with Neon Postgres.You'll be helping our users to solve technical problems and enable them to use Neon Postgres to develop and deploy their applications. You will be essential in guaranteeing our users have a positive experience and that their challenges in using Neon are taken care of and resolved.Preferred time zones: between GMT+2 and GMT+4You will:Provide first-line support and troubleshoot any technical problems our users experience (product bugs, performance, recovery, security, and everything in between)Coordinate root-cause analysis and resolution of high-complexity issues and informally assist peers with technical roadblocks and user escalationsEnsure that users have a positive experience using Neon Postgres. Be an expert on best practices in running Neon Postgres at scaleListen to Neon users' experience and advocate for users' needs - interfacing with our product and engineer teams on their behalf, championing their short-term issues and long-term needs throughout the organizationWork with APIs, REST payloads, REST endpoints, and Neon 3rd Party Integrations to make recommendations to resolve user issuesWork with engineering and product teams to ensure service levels, support quality, and user satisfaction targetsCollaborate with the technical writer to create technical support manuals and FAQs as well as internal troubleshooting materialsContribute to internal projects, including software development of support tools for performance, benchmarking, and diagnosticsWe are looking for someone who has:At least 4+ years in a technical support role for cloud productsFluent written and verbal communication skills in EnglishGood interpersonal communication and customer service skills are needed in order to work successfully with users in high-stress or ambiguous situationsAbility to diagnose and fix technical issues in a timely mannerAbility to follow standard engineering principles and practicesExperience in working with teams across multiple locationsAbility to think on your feet, remain calm under pressure, and solve problems in real-timeAbility to get help from team members when required and the good judgment to know when to seek helpStrong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environmentTechnologies and Tech Skills:Demonstrated experience with:Applications SupportTCP/IP, TLS, HTTP, RESTProficient in programming in one or more of Node.js, Python, C#, Rust, Go or JavaExperience with running and using a tier-1 relational database (Oracle, MySQL, Postgres, SQL-Server)Data architecture and designExperiencing in Cloud DevOps on AWSDistributed systemsNetwork AdministrationTechnical diagnosis and problem-solvingOur TeamWe are a distributed team of 100+ people working from 25+ countries (concentrating around North American and European time zones)We are a team built on open-source cultural principles (transparency, contribution, accountability, and proactivity)Team with decades of experience building databases and deep knowledge of Postgres internals. We are deeply technicalWe believe in the efficacy of collaborative open-sourceWe aim for a diversity of thoughts and backgroundsWe are keen to be a fast-moving, flat org and avoid hierarchical structuresOur OfferYou have an opportunity to be an early employee in the fast-scaling, ambitious teamYou can work 100% remote: we'll handle all formalities to arrange work from your homeWe grant equity (stock options) to all full-time hiresWe offer a competitive benefits package in line with all tech companies (top-notch equipment, unlimited vacations, paid parental leaves, and much more)We are distributed, yet make our bonds during regular offsites (the last one was in Barcelona, Spain)Apply for this job* indicates a required fieldFirst Name *Last Name *Email *PhoneResume/CV *Accepted file types: pdf, doc, docx, txt, rtfLocation *Your Time Zone (in GMT format) *LinkedIn ProfileGDPR Information *Please read our Candidate Data Privacy Policy carefully before submitting the job application: it clarifies how we collect, use, and retain your personal information.
#J-18808-Ljbffr
-
Technical Support Engineer
hace 1 mes
España Technical Concept GmbH A tiempo completoWho we areWe’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our...
-
Technical Support Engineer
hace 4 semanas
España Appspace A tiempo completoYour Role as a Technical Support Engineer: Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be...
-
Technical Support Engineer
hace 4 semanas
España Zephyrus Engineering Limited A tiempo completoJob Description At Zephyrus Engineering , we specialize in providing innovative and sustainable engineering solutions across multiple sectors, including civil, environmental, structural, and geo technical engineering. Our mission is to create infrastructure and engineering solutions that meet today's challenges while promoting environmental stewardship. We...
-
Servicenow Technical Support
hace 4 semanas
España buscojobs España A tiempo completoWe share with our customers the passion and the illusion of building a better present through technology.Join Us as a German-Speaking Technical Support Advisor in Barcelona!Are you passionate about IT support and fluent in German? We're seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our...
-
Technical Support Engineer
hace 2 meses
España Infotree Global Solutions A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they...
-
Technical Support Engineer
hace 4 semanas
España Ebury A tiempo completoTechnical Support Engineer - Fintech Málaga Office - Hybrid: 4 days in the office, 1 day working from home Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more...
-
Technical Support Engineer
hace 3 semanas
España Noatum A tiempo completoNoatum is an Abu Dhabi Ports company providing integral logistics solutions with over Eur 1.5bn revenue and over 4,000 employees.Noatum provides services to ship owners and operators as well as exporters and importers and is present in more than 30 countries with a strong presence in North America, South America, Europe, North Africa, the Arabian Gulf, and...
-
Senior Systems Technical Support Engineer
hace 1 mes
España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid About the job The Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies....
-
Field Service Engineer
hace 2 semanas
España buscojobs España A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
-
Senior Systems Technical Support Engineer
hace 2 semanas
España buscojobs España A tiempo completoSenior Systems Technical Support Engineer - HybridAbout the jobThe Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies....
-
Field Service Engineer
hace 1 mes
España Itex A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality. Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
-
Field Service Engineer
hace 2 meses
España ITEX A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality. Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
-
Field Service Engineer
hace 2 meses
España Itex A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality. Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
-
Technical Support Engineer
hace 2 semanas
España buscojobs España A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they...
-
Senior Technical Support Engineer
hace 2 semanas
España Cataloxy A tiempo completoOfertas de empleo Senior Technical Support Engineer (m/f/x)ID: 129991 13 La oferta de empleo ya está archivadaPublicada: 14.11.2024. Actual hasta: 28.11.2024Senior Technical Support Engineer (m/f/x), BarcelonaSalario: a convenirSummary informationPuesto: Senior Technical Support Engineer (m/f/x)Publicada: 14.11.2024. Actual hasta: 28.11.2024Área:...
-
Technical Support Engineer
hace 2 semanas
España buscojobs España A tiempo completoEbury is a hyper-growth FinTech firm, named as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.Technical Support Engineer - FintechMálaga Office - Hybrid: 4 days in the office, 1 day working from homeEbury is a...
-
Senior Systems Technical Support Engineer
hace 4 semanas
España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid Senior Systems Technical Support Engineer Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to...
-
Technical Support Engineer
hace 4 semanas
España Ebury A tiempo completoTechnical Support Engineer - Fintech Madrid Office - Hybrid: 4 days in the office, 1 day working from home Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional. Are...
-
Senior Systems Technical Support Engineer
hace 4 semanas
España SAS - Global A tiempo completoJob Description Senior Systems Technical Support Engineer - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're...
-
Technical Support Engineer
hace 1 mes
España Microsoft A tiempo completoAs a Technical Support Engineer with focus on Endpoint Protection, you will enable customers to face new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the...
