Technical Support Engineer
hace 1 semana
Our client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they continuously advance their technology stack to meet the evolving needs of businesses worldwide. Their portfolio includes a broad range of products aimed at safeguarding critical information infrastructure and enhancing organizational resilience. Known for its visionary approach and strategic collaborations, this firm not only delivers exceptional security solutions but also actively shapes the future of cybersecurity through leadership in industry standards and educational initiatives.Your Impact :As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our customers and partners. You will be responsible for responding to user-reported issues in accordance with our established Service Level Agreements (SLAs) and performing advanced troubleshooting at both the application and operating system (OS) levels. Your duties will include managing support cases to ensure issues are properly recorded, tracked, resolved, and followed up on in a timely manner. You will also provide fault isolation and root cause analysis for technical issues, publish technical support bulletins, and contribute to the Knowledge Base. Additionally, you will review technical documentation for various purposes, work closely with our Engineering team to influence product operability, and communicate effectively with all stakeholders on complex technical issues.Key Responsibilities :Provide technical support to customers and partners.Respond to user-reported issues adhering to established SLAs.Perform advanced troubleshooting at the application and OS levels.Manage support cases to ensure timely resolution and follow-ups.Conduct fault isolation and root cause analysis for technical issues.Publish technical support bulletins and other documentation in the Knowledge Base.Review technical documentation for training, marketing collateral, manuals, and troubleshooting guides.Collaborate with the Engineering team to enhance product operability.Communicate complex technical issues effectively to all levels and stakeholders, both internally and externally.Identify areas of fault (code, environment, or configuration) and work with the appropriate teams to implement fixes.Provide timely feedback to the development process regarding customer-reported product problems.Document actions to communicate information internally and to customers effectively.Facilitate root cause investigations and manage corrective and preventative measures.Your Experience :4+ years of experience as a Support Engineer.Strong experience with Windows and Linux OS-based applications (installation, troubleshooting, debugging). MacOS experience is a plus.Experience with Android OS-based applications (installation, troubleshooting, debugging).Understanding of malware, exploits, operating system structure, and behavior.Strong experience with the MS environment (SCCM, GPO, AD, MSSQL, IIS).Experience with Endpoint security software (Antivirus, DLP, IPS, NAC) is a plus.Knowledge of SIEM, vulnerability management tools, and firewalls is a plus.Experience with batch scripting and Python is a plus.Strong ability to troubleshoot, reproduce issues, and identify feasible workarounds in complex environments with mixed applications and protocols.Knowledge of Cloud infrastructure.Knowledge of VDI (VMWare Horizon, Citrix XenApp, and XenDesktop) is a plus.BS / MS or equivalent experience required.Experience working with EDR tools.Basic networking knowledge and the ability to debug complex environments with mixed applications and protocols.Professional Skills :Strong customer focus and advocacy skills, with the ability to handle difficult customer situations.Excellent written and verbal communication skills. Fluency in English (reading, writing, and speaking). Proficiency test results (e.g., TOEFL, TOEIC, Cambridge English Exams) are a plus.Excellent team player.Cultural awareness and the ability to communicate with international customers.Empathy and the ability to understand and address customer needs effectively.
#J-18808-Ljbffr
-
Technical Support Engineer
hace 1 mes
España Technical Concept GmbH A tiempo completoWho we areWe’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our...
-
Technical Support Engineer
hace 3 semanas
España Appspace A tiempo completoYour Role as a Technical Support Engineer: Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be...
-
Technical Support Engineer
hace 3 semanas
España Zephyrus Engineering Limited A tiempo completoJob Description At Zephyrus Engineering , we specialize in providing innovative and sustainable engineering solutions across multiple sectors, including civil, environmental, structural, and geo technical engineering. Our mission is to create infrastructure and engineering solutions that meet today's challenges while promoting environmental stewardship. We...
-
Servicenow Technical Support
hace 3 semanas
España buscojobs España A tiempo completoWe share with our customers the passion and the illusion of building a better present through technology.Join Us as a German-Speaking Technical Support Advisor in Barcelona!Are you passionate about IT support and fluent in German? We're seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our...
-
Technical Support Engineer
hace 2 meses
España Infotree Global Solutions A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they...
-
Technical Support Engineer
hace 3 semanas
España Ebury A tiempo completoTechnical Support Engineer - Fintech Málaga Office - Hybrid: 4 days in the office, 1 day working from home Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more...
-
Technical Support Engineer
hace 2 semanas
España Noatum A tiempo completoNoatum is an Abu Dhabi Ports company providing integral logistics solutions with over Eur 1.5bn revenue and over 4,000 employees.Noatum provides services to ship owners and operators as well as exporters and importers and is present in more than 30 countries with a strong presence in North America, South America, Europe, North Africa, the Arabian Gulf, and...
-
Senior Systems Technical Support Engineer
hace 1 mes
España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid About the job The Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies....
-
Field Service Engineer
hace 7 días
España buscojobs España A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
-
Senior Systems Technical Support Engineer
hace 1 semana
España buscojobs España A tiempo completoSenior Systems Technical Support Engineer - HybridAbout the jobThe Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies....
-
Field Service Engineer
hace 4 semanas
España Itex A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality. Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
-
Field Service Engineer
hace 2 meses
España ITEX A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality. Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
-
Field Service Engineer
hace 2 meses
España Itex A tiempo completoAfimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality. Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...
-
Senior Technical Support Engineer
hace 5 días
España Cataloxy A tiempo completoOfertas de empleo Senior Technical Support Engineer (m/f/x)ID: 129991 13 La oferta de empleo ya está archivadaPublicada: 14.11.2024. Actual hasta: 28.11.2024Senior Technical Support Engineer (m/f/x), BarcelonaSalario: a convenirSummary informationPuesto: Senior Technical Support Engineer (m/f/x)Publicada: 14.11.2024. Actual hasta: 28.11.2024Área:...
-
Technical Support Engineer
hace 1 semana
España buscojobs España A tiempo completoEbury is a hyper-growth FinTech firm, named as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.Technical Support Engineer - FintechMálaga Office - Hybrid: 4 days in the office, 1 day working from homeEbury is a...
-
Senior Systems Technical Support Engineer
hace 3 semanas
España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid Senior Systems Technical Support Engineer Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to...
-
Technical Support Engineer
hace 3 semanas
España Ebury A tiempo completoTechnical Support Engineer - Fintech Madrid Office - Hybrid: 4 days in the office, 1 day working from home Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional. Are...
-
Senior Systems Technical Support Engineer
hace 1 mes
España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...
-
Senior Systems Technical Support Engineer
hace 3 semanas
España SAS - Global A tiempo completoJob Description Senior Systems Technical Support Engineer - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're...
-
Technical Support Engineer
hace 1 mes
España Microsoft A tiempo completoAs a Technical Support Engineer with focus on Endpoint Protection, you will enable customers to face new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the...
