Service desk

hace 4 días

España The Cigna Group A tiempo completo

About Cigna
Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.
We are going through an exciting period of expansion; at the center of our International division’s ambitious growth strategy, we are currently working towards a multi-year effort to implement a consistent digital strategy for the international markets.
About the job
Cigna, a leading global health insurer, is looking to recruit an experienced IT Service Analyst in our Madrid office. This successful candidate will be a member of the Technology, Engineering & Operations group.
Reporting to the Service Desk Manager, you will provide operational support and account administration within the Service Desk team.
This role will be based in the Madrid office.
The successful candidate will be a high-performing individual who is methodical, inquisitive, and has a passion for technology and service.
Main duties and responsibilities

Provide technical support to onsite and remote users.
Install, configure and support (IMAC) end-user devices.
Manage/monitor IT Service Desk Incidents and Service Requests via the call management system.
Manage user system access for various applications.
Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
Ensure all incidents are managed in accordance with targets set out in SLA.
Escalate any issues/outages to IT End User Services Manager.
Prioritize and allocate within IT Support teams all requests.

Required Skills

Two years of experience within an IT support team.
Incident management skills.
Experience with a call management system.
Experience with Microsoft Office.
Windows 10 support and build experience (both OS and PC hardware).
Active Directory.
Citrix Support.
SCCM.
Exchange account maintenance.
Networking & patching.

Desirable Skills

ITIL foundation certified.
Microsoft certification.
Experience with Service Now.
Avaya Telephony.

About You

Communicate clearly and effectively.
Excellent communication skills, both verbally and in written format.
A positive ‘can-do’ attitude with a strong commitment to customer support.

Why should you join Cigna?
You will get the chance to work with a global, truly innovative and flexible Technology division that is growing rapidly due to continued success and massive transformation.
We are constantly investing in, improving and innovating our global technology stack.
You will join a business that truly invests in you as a person. You will be offered the opportunity to progress your knowledge and skills through both internal and external training, take secondment to other teams/projects, and much more.
FLEXIBILITY – We are a truly flexible business. We offer remote/home working as well as flexible start/finish times. We pride ourselves on being able to offer a true work/life balance for all of our employees.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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