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Customer Service Specialist - Portugués (Position located in Madrid)Apply locations Spain - Madrid time type Full time posted on Posted 4 Days Ago time left to apply End Date: February 16, 2025 (30+ days left to apply) job requisition id 31104959JOB DESCRIPTION:Customer Service RepresentativePosition located in Madrid to support customers in Portugal.PURPOSE OF THE JOBProvide internal and external customers with best possible service in terms of order processing, pricing and billing inquiries, service requests and customer complaints.Compliant with internal processes and procedures (e.g. Abbot Medical Quality System) and with the applicable legislation.Manage all daily activities in customer service independently and actively support local Customer Service management.ROLES & RESPONSIBILITIESFront office activities:Receive & process orders for all customers.Handle customer complaints and perform investigations.Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager.Issue required credit notes for returns and complaints within the official procedural deadlines.Maintain daily contact with company-approved couriers for regular pick-up and delivery timetable; investigation of claims and follow-up for emergencies.Organizing return shipments.PER processing and follow up in collaboration with sales reps.Responsible for PER handling in line with quality guidelines.Back office activities:Receive & process orders for all customers which are received by e-mail, fax or post.Follow procedures related to the receiving, checking and creation of the sales orders/invoices.Production of relevant paperwork i.e. packing lists, proforma invoices and credit notes.Perform and execute all invoicing in a timely and precise manner including responsibility for electronic invoicing.Daily control of invoices issued by the system, checking all orders have been invoiced.Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines.Follow up on backorders.Master Data Maintenance (customer, materials, prices).Actively participate in any required product tracking research when required.Support quality and sales department in FSCA (Field Safety Corrective Action) implementation.General activities:Consignment count (organization, reconciliation and follow-up).Assigned to more complex and specialized product lines or business activities (Capital Equipment, Export, EDI, new products…).Run reports and ensure appropriate actions are taken by Customer Service Representative.Work on process improvement and projects under the supervision of the Customer Service supervisor/manager.Responsible to train and coach Junior Customer Service Representative and Customer Service Representative.EDUCATION & COMPETENCIESUpper secondary diploma/High school diploma.Strong practical experience in Customer Service at least 2 years (Valuable).Portuguese native speaker or C2 level (Mandatory).Fluent in Spanish (Mandatory).English - high level, written and spoken (Mandatory).Knowledge of Microsoft Office.Knowledge of ERP packages (SAP, …) (Valuable).Team player.Customer oriented.Good organization ability.Good communication skills for internal and external contacts.Positive reaction to working in a “deadline” environment, stress resistant.Integrity.Sensitive to initiative and adaptability to permanently evolving organizations.Sensitive to the importance of the product.The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.JOB FAMILY:Customer ServiceDIVISION:CRM Cardiac Rhythm ManagementLOCATION:Spain > Madrid : Building FourWORK SHIFT:StandardTRAVEL:Not specifiedMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Not ApplicableAbout UsAbbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
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