Logistics Customer Service Specialist
hace 1 mes
Opportunity
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. This isn’t just about the part you play in our business, it’s about the change you can make in our world.
Let’s create a better tomorrow and make positive change – socially, economically, and globally. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you’ll be surprised at the difference we can make in the world together.
We Offer
In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. The many highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.
Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.
Flexible Workplace Policy and working hours.
Access to internal training opportunities.
Excellent benefits to employees, including a competitive pension scheme, health insurance.
Key Responsibilities
Manage and monitor the end-to-end shipment process.
Coordinate with various stakeholders in shipment process handling.
Orchestrate the overall flow of an end-to-end shipment.
Provide value add to customers through effective business solutions by having good business knowledge / process understanding.
Resolve queries with shippers/customers/key account managers and other stakeholders in a timely manner.
Maintain a customer-centric approach to help avoid errors and take preventive measures.
Prepare and submit all documents in a timely and accurate manner and keep stakeholders informed of the status.
Responsible for cross-sell/up-sell and customer retention.
Adhere to processes and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operations.
Identify deviations in processes compared to IOPs and share proactively with the customer & reporting head.
Respond to all inquiries in a timely and accurate manner & escalate difficulties as defined in SOPs / IOPs.
Maintain effective communication by regularly participating in conference calls with clients to enable seamless process flow.
Record and report performance to provide suitable recommendations on service delivery wins and failures.
Work with the KCMs/commercial team to establish and strengthen customer relationships.
Comply with specific customer SOPs and monitor respective KPIs.
Execute reports or other tasks assigned by Team Leader/Manager.
We are looking for
Solid experience with logistics/supply chain and related areas.
Good knowledge of and experience with logistics companies and supply chain management operations, from both origin and destination.
Fluency in English, Spanish, and French is mandatory.
Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
Stakeholder management skills and relationship building.
Passion for driving closures & high-level customer service orientation – Customer Centricity.
Result orientation.
Well-organized when working under pressure.
Team player – works together with others in the business unit to achieve results, fosters teamwork.
Good understanding of operational processes.
Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
Positive and proactive attitude.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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