Senior Sales Development Representative

About MoEngage:

MoEngage is an Agentic customer engagement platform trusted by 1,350+ global brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom. . We power personalized experiences for 2+ billion users monthly across 60+ countries, tracking over 1 trillion data points and delivering 100B+ messages per month. Founded in 2014 to solve repetitive customer engagement challenges, we've evolved into a full-stack solution that unifies data, AI, and engagement across 16+ channels.

At the core of our platform is Merlin AI - our purpose-built Agentic AI for marketing teams. Merlin enables marketers with a suite of specialized native and custom agents to build segments, campaigns, discover insights and automate marketing workflows. With our recent acquisition of Aampe, brands can now create a decisioning agent per user to bring true 1:1 personalization at scale for over 1B+ monthly active users.

For over a decade, MoEngage has helped brands in 60+ countries create standout digital experiences for more than a billion customers every month. Backed by leading investors including Goldman Sachs Asset Management, B Capital, Steadview Capital, ChrysCapital, Multiples, Eight Roads, F-Prime, and Matrix Partners, we’ve grown to 800+ employees across 15 global offices, recently closing a $280M Series F round.

We’re also proud to be recognized as a 2026 Gartner® Magic Quadrant™ Visionary for Personalization Engines, a Strong Performer in The Forrester Wave™ for Cross-Channel Marketing Hubs, and the only vendor named a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for Email Marketing.

Roles & Responsibilities:

• Drive the creation of sales-qualified opportunities and maintain a robust pipeline through strategic outbound and inbound prospecting.
• Conduct in-depth account mapping and source leads that align precisely with our target customer personas.
• Leverage modern AI solutions to enhance prospect research and deliver tailored messaging.
• Initiate new business partnerships utilizing diverse channels including phone, email, and social media to showcase MoEngage solutions.
• Identify and articulate how MoEngage can effectively address prospect challenges regarding user engagement and retention.
• Engage with key stakeholders to evaluate purchase authority, budget availability, and implementation timelines.
• Nurture prospect relationships through consistent, high-quality communication to guide opportunities through the sales funnel.
• Partner with Marketing to qualify inbound interest and ensure seamless handoffs to the Sales team.
• Work in tandem with Account Executives to execute in-territory mapping and prioritize key accounts.
• Collaborate with the Sales Development Manager to hit weekly, monthly, and quarterly pipeline targets and KPIs.
• Maintain meticulous records in the CRM, ensuring data accuracy for all prospective client interactions and dashboards.
• Contribute to organizational growth by sharing and adopting industry-leading best practices.
• This role is directly accountable for driving business and revenue growth across various organizational sectors.

Requirements:

• Proven track record with 2-3 years of pertinent experience.
• Prior background as an SDR within a SaaS environment
• Hold any bachelor's level degree
• Proficiency with CRM platforms, sales enablement tools, prospecting software, and web-conferencing technology
• Adept at thriving in dynamic, rapidly evolving remote work settings
• Skilled at cross-functional collaboration with sales, marketing, and development teams to achieve collective goals
• Superior communication, active listening, and presentation abilities
• Exceptional capabilities in time management and organizational planning

About the Team:

• The SDR team at MoEngage acts as a vital driver for pipeline expansion, focusing on identifying and nurturing qualified prospects across SMB, Mid-Market, and Enterprise segments to meet high-value pipeline targets through Sales Qualified Leads.
• To optimize prospect research and engagement, the team utilizes modern AI technology alongside premier sales tools like LinkedIn Sales Navigator, Outreach, LeadIQ, and Lusha.
• We execute strategic prospecting to secure AE discovery meetings by mapping stakeholder pain points to MoEngage value propositions and validating messaging.
• The team owns the detailed handoff process to ensure seamless SDR-AE collaboration.
• We mandates providing a complete "Discovery Brief" in Salesforce, which captures strategic business context, technical environment details (like current tech stack and known integration needs), and key decision criteria for every account
• Scoping follows the MEDDICC framework to identify Economic Buyers, champions, and