Customer Service Representative with High Level of Norwegian

hace 3 semanas


Barcelona, España CPM International A tiempo completo
We are recruiting customer service representatives to immerse themselves in the brand and deliver first-class service to our customers. We are a global company with a presence in over 30 countries, offering multilingual support and customer service, sales, and technical support solutions for clients worldwide. Our company celebrates diversity and welcomes everyone, fostering an inclusive and accessible workplace. Our client is committed to improving the quality of life of our global community by developing household and healthcare products, and we are looking for individuals who are passionate about delivering outstanding customer service, can put themselves in the customers' shoes, and offer individual solutions, and are able to work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.
Key responsibilities include:
• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media
• Developing a sound understanding of the products and services offered by our client
• Embracing our company values and acting as a brand ambassador
Required skills and experience include:
• A fluent level of Norwegian with exceptional grammar and spelling skills
• High level of English (both written and spoken)
• Genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• Professional outlook and proactive approach to problem solving
Benefits include:
• Temporary contract for 3 months with the possibility to be extended
• Part-time (20 hours/week) with flexible working hours
• Salary of 9,230.77 euros gross per year
• Bonus for top performance incentives
• Paid bank holidays and 1 extra day in lieu
• Hybrid work model with 4 days per month at the office/train/ rest from home
• Training and ongoing development opportunities
• Access to LinkedIn specialized training and courses


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