Head of Customer Service

hace 3 días


Madrid, España AUTO1 Group A tiempo completo

Join to apply for the Head of Customer Service role at AUTO1 GroupDescripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic environment where your work has real impact? At AUTOHERO , we are looking for a Head of Customer Service with strong strategic vision, proven experience leading teams, and a solid focus on operational quality. If you are passionate about customer care, issue resolution, and continuous improvement—and want to grow within a fast‑evolving sector—we’d love to meet you.Responsibilities Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer‑centric mindset.Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution.Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality.Coordinate inbound and outbound customer service operations through channels such as Freshdesk and Twilio.Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives.Lead the documentation team, ensuring efficient and risk‑free vehicle



  • Madrid, España AUTO1 Group A tiempo completo

    Join to apply for the Head of Customer Service role at AUTO1 Group Descripción de empresa Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic...

  • Head of Customer Service

    hace 2 semanas


    Madrid, España DAZN Group A tiempo completo

    **Job Title**: - Head of Customer Service**Location**: - Madrid, Spain**Schedule**: - Full-Time, Permanent**Team**: - Customer Service**Department**: - Operations**What's your new role about?**: - Disrupting an industry isn’t easy! DAZN is playing more hours of live sports than any other company anywhere in the world! - As we bring new ideas to...


  • Madrid, España Auto1 Group A tiempo completo

    Join to apply for theAumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora.Head of Customer Servicerole atAUTO1 GroupDescripción de empresaAre you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding...


  • Madrid, España SPX FLOW A tiempo completo

    **Head of Service Operations South Europe** **About SXP FLOW**: SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and...


  • Madrid, España Autohero A tiempo completo

    Job DescriptionLea atentamente toda la información sobre esta oportunidad y luego utilice el botón de solicitud de abajo para enviar su CV y su candidatura.Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer-centric mindset.Manage relationships and contracts with workshop networks, negotiating rates and...


  • Madrid, España Auto1 Group A tiempo completo

    Responsibilities¿No sabe con seguridad qué habilidades necesitará para esta oportunidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato.Lead and develop a large and diverse team promoting collaboration, proactivity, and a customer‑centric mindset.Manage relationships and contracts...


  • Madrid, España AUTO1 Group A tiempo completo

    Una empresa en crecimiento busca un Head of Customer Service para liderar un equipo de atención al cliente en transformación, optimizando procesos y garantizando una experiencia excepcional para los clientes. Se requiere experiencia en liderazgo de equipos, gestión de contratos y un enfoque analítico. Se ofrece un contrato permanente y un paquete de...


  • Madrid, España Auto1 Group A tiempo completo

    Una empresa en crecimiento busca un Head of Customer Service para liderar un equipo de atención al cliente en transformación, optimizando procesos y garantizando una experiencia excepcional para los clientes.¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.Se...

  • Head of Customer Success

    hace 2 semanas


    Madrid, España Cobee A tiempo completo

    **Our Story**: **About Us & Our Culture**: At Cobee, we believe that compensation is people's most important financial relationship, and our vision is to become the most desirable solution for employees to get compensated at work, making them financially healthier and more engaged with their companies. To achieve it, we are radically changing the complex...

  • Head of Customer Service

    hace 1 semana


    Madrid, España Autohero A tiempo completo

    Job Description Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer-centric mindset. Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution. Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality....