Head of Service Operations

**Head of Service Operations South Europe**

**About SXP FLOW**:
SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.

SPX FLOW serves food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX Flow solutions

SPX Flow has been established for over 100 years Headquartered in North Carolina, we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design, deliver and service high-value solutions for our customers.

As a world leader in sustainable solutions, we’ve launched projects at our facilities to save energy and reduce waste, and we engineer efficiency into our products and technologies to help our customers do the same. We currently hold more than 550 patents worldwide, and roughly 44% of them are related to sustainability and clean technology

**About the role**:
The Head of Service Operations South Europe is responsible for the performance and quality of all service operations within the South Europe region.

As an essential member of the EMEA Aftermarket Business, this person will lead a team who provides best in class Service Operations and drives execution activities in accordance with best practice processes and procedures, to ensure service orders/commitments are completed safely, timely, on quality, within budget and focused on customer satisfaction.

The Head of Service Operations will be responsible for positively impacting regional aftermarket results and the overall success of the business within the region by driving a culture of strong leadership, innovation, talent development and disciplined practices and processes. This sub-regional leader will also support the development of sustainable and long-term continuous improvement activities and ensure improved results while motivating and retaining employees with high performing standards.

**Key areas of responsibilities within this role**:

- Drive a culture of Service Operations Excellence
- Execution and follow-up of service orders from the sales team hand-over up to the final acceptance from customers.
- Management of the risks and opportunities, quality control and procedures associated with service operations.
- Coordination and allocation of service resources within the Sub-Region.
- Forecasting of Sub-Regional monthly team utilization.
- Forecasting of the revenue & margin for the sub-Region, with the support of the regional service cost/revenue controller - AR’s follow up.
- Manages the Service Order Management team (service coordinators) to ensure that orders are loaded and followed-up onto SAP in a timely and efficient manner.
- Manages the sub regional service project managers in charge of supporting our service agreements and upgrades delivered in the sub-Region.
- Manages the Service engineers in the regions where there are no Service Managers (service engineers are then coordinating the service orders and contracts not handled by SPM).
- Ensure a timely response on all customer breakdowns, corrective maintenance, consultancy support and major repairs for customers.
- Partner with all internal functions (including Engineering, Manufacturing, Supply Chain, EHS, etc.) for deliveries, quality issues and lead times of service items.
- Develop and share expertise within the team, required to support key SPX Flow products and technologies e.g. homogenizers, heat exchangers and centrifuges, etc.
- Build and develop a network of certified service partners to meet the sub regional capacity demands.
- Be the key leader for the EHS culture and partner with EHS to ensure that all service activities are completed in a safe manner and to SPX Flow standards.
- Partner with the other key functions (Projects, SME, I&C, Engineering ) for extended capability, risks management and technological solutions.
- Partner with the EMEA Service Operations workshops to allocate return and repair orders in the most efficient and cost-effective way.
- Support the Proposal function by providing service cost and execution plans, for quotes and sales support, in a timely and efficient manner.

Key Performance Measurements:- Annualized revenue targets
- As executed margin
- Team utilization and billable rate
- Sub Regional cost center budget
- Customer satisfaction targets
- Compliance of all relevant SPX policies and procedures, including business ethics, data protection and health & safety.

**What you will need to succeed in this role**:

- Master’s or bachelor’s degree in a related field
- Minimum of 3 years’ experience within service, service sal