ServiceNow Engagement Manager
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Empiric are supporting a leading global organisation on long-term ServiceNow opportunities across Sweden, the Netherlands, Italy, Germany and Spain.
We’re looking for Engagement Managers who have progressed from hands-on ServiceNow technical roles into project, engagement or delivery management .
You’ll lead customer engagements and coordinate technical teams, while retaining the ability to personally configure, develop or integrate ServiceNow when required .
The role covers customer relationships, delivery priorities, resources and project risks across engagements involving ITSM, ITOM, ITAM and platform workflows.
Key Skills & Experience
Current, valid ServiceNow CSA certification mandatory.
Previous hands-on ServiceNow implementation experience , such as a Developer, Technical Consultant, Engineer or Technical Architect, followed by progression into management.
Retained hands-on ServiceNow capability , with the ability to step into configuration, development or integration work when required.
Strong ServiceNow engagement management, project management or Professional Services delivery experience.
Experience managing customer relationships, expectations and delivery commitments.
Experience coordinating technical teams, resources and priorities across multiple engagements.
Ownership of project reporting, utilisation, risks and actions.
Experience resolving technical delivery issues and managing customer escalations.
Nice to Haves
Additional ServiceNow certifications, particularly relevant CIS certifications.
Industry-specific domain expertise.
Experience supporting engagement scoping and proposals.
Location: Sweden, Netherlands, Italy, Germany or Spain
Work Mode: Remote, with ad hoc onsite attendance when required by the engagement
Contract Setup: Freelance / B2B or employment options
Duration: Long-term assignments
Start Date: ASAP
Rate: Competitive, dependent on experience
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