Deputy Operations Manager Fuengirola – Viking Travel Care
hace 6 días
Deputy Operations Manager – Travel CareThe role has the overall responsibility for Viking Travel Care’s Operations in Fuengirola, the day-to-day management of the service delivery, and responsible for ensuring that Travel Care team in Fuengirola from day to day deliver services of excellent quality according to agreements and contracts.ResponsibilitiesDay-to-day management of the Viking Travel Care contact center (TC operations) in Fuengirola, according to Travel Care’s standard operating procedures and as instructed by Travel Assistance Operations Manager.Ensure that TC adheres to processes and procedures and deliver high quality services according to commitments and contracts.Ensure excellent performance of teams, and leadership that continuously build and develop high performing teams and individuals.Guidance, support and coaching of the team leaders and supervisors.Plan for the right resources and competences.Recruitment, as well as on- and offboarding of staff.Ensure a safe, secure, and legal work environment.Participate and contribute to projects and processes aiming at development of Travel Care services, including IT development.Regular updates to the Travel Assistance Operation Manager.Secure customer implementation in relations to new process, services or customers.Act as a substitute for the Travel Assistance Operation Manager during holidays and similar.DeliverablesOverall responsible for the Travel Care Operations in Fuengirola.Make the Travel Care strategy happen in the daily operation.Fulfillment of SLA’s and KPI’s.Leadership of team leaders and all Travel Care staff.Services delivered, cases handled according to policies and agreements.Satisfied customers, policyholders and other stakeholders.QualificationsRelevant higher education, preferably from one of the industries like insurance, customer relations, international topics, travel sector, health sector, law.Long experience from Travel Assistance services.Leadership experience from Operations / within emergency and assistance service.Experience within service delivery of insurance products.Knowledge of and ability to handle all types of travel insurance assistance case types.Experience from building up services and processes in travel assistance.Skills in building and developing teams and individuals.Fluent in English and either a Nordic language (additional languages are a plus).Personal traitsGood leadership skills.Independent.Entrepreneurial mindset.Clear communicator and a good people manager.Find solutions and have a flexible mindset.Customer oriented and service minded.Thrive in a hectic environment.Structured and get things done.Passion for helping people.Employment typeFulltime.The position reports to the Travel Assistance Operations Manager in Spain.WorkplaceFuengirola in Spain.Start dateTo be agreed.If you have any questions, you are welcome to contactCristina F. Blanco, Operations Manager Travel Care, telephone number: or e-mail: #J-18808-Ljbffr
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Deputy Operations Manager Fuengirola
hace 2 semanas
Mijas, España Viking A tiempo completoThe role has the overall responsibility for Viking Travel Care’s Operations in Fuengirola, the day-to-day management of the service delivery, and responsible for ensuring that Travel Care team in Fuengirola from day to day deliver services of excellent quality according to agreements and contracts. Responsibilities Day-to-day management of the Viking...
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Mijas, España Viking Redningstjeneste A tiempo completoOverviewDeputy Operations Manager – Travel Care in Fuengirola. The role has the overall responsibility for Viking Travel Care’s Operations in Fuengirola, the day-to-day management of the service delivery, and ensuring that Travel Care team in Fuengirola from day to day deliver services of excellent quality according to agreements and...
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Travel Care Operations Lead — Fuengirola
hace 2 semanas
Mijas, España Viking A tiempo completoA leading assistance operator is seeking a Deputy Operations Manager for Travel Care in Fuengirola, Spain. This role involves overseeing the contact center operations, ensuring high-quality service delivery, and leading a team. Candidates should have relevant higher education, considerable experience in travel assistance, and strong leadership skills. The...
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Travel Care Operations Lead – Fuengirola
hace 6 días
Mijas, España Viking Redningstjeneste A tiempo completoA travel assistance company is seeking a Deputy Operations Manager for its Travel Care unit in Fuengirola, Spain. The successful candidate will oversee the daily operations of the contact center, ensuring high-quality service delivery and managing staff performance. Candidates should have relevant higher education and extensive experience in travel...
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