Deputy Operations Manager Fuengirola
hace 5 días
The role has the overall responsibility for Viking Travel Care’s Operations in Fuengirola, the day-to-day management of the service delivery, and responsible for ensuring that Travel Care team in Fuengirola from day to day deliver services of excellent quality according to agreements and contracts. Responsibilities Day-to-day management of the Viking Travel Care contact center (TC operations) in Fuengirola, according to Travel Care’s standard operating procedures and as instructed by Travel Assistance Operations Manager. Ensure that TC adheres to processes and procedures and deliver high quality services according to commitments and contracts. Ensure excellent performance of teams, and leadership that continuously build and develop high performing teams and individuals. Guidance, support and coaching of the team leaders and supervisors. Plan for the right resources and competences. Recruitment, as well as on- and off‑boarding of staff. Ensure a safe, secure, and legal work environment. Participate and contribute to projects and processes aiming at development of Travel Care services, including IT development. Regular updates to the Travel Assistance Operation Manager. Secure customer implementation in relations to new process, services or customers. Act as a substitute for the Travel Assistance Operation Manager during holidays and similar. Overall responsible for the Travel Care Operations in Fuengirola. Make the Travel Care strategy happen in the daily operation. Fulfillment of SLA’s and KPI’s. Leadership of team leaders and all Travel Care staff. Services delivered, cases handled according to policies and agreements. Satisfied customers, policyholders and other stakeholders. Qualifications Relevant higher education, preferably from one of the industries like insurance, customer relations, international topics, travel sector, health sector, law. Long experience from Travel Assistance services. Leadership experience from Operations / within emergency and assistance service. Experience within service delivery of insurance products. Knowledge of and ability to handle all types of travel insurance assistance case types. Experience from building up services and processes in travel assistance. Skills in building and developing teams and individuals. Fluent in English and either a Nordic language (additional languages are a plus). Good leadership skills. Clear communicator and a good people manager. Find solutions and have a flexible mindset. Customer oriented and service minded. Thrive in a hectic environment. Structured and get things done. The position reports to the Travel Assistance Operations Manager in Spain. Fuengirola in Spain. If you have any questions, you are welcome to contact Cristina F. Blanco, Operations Manager Travel Care, telephone number: or e-mail: #J-18808-Ljbffr
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Mijas, España Viking Redningstjeneste A tiempo completoOverview Deputy Operations Manager – Travel Care in Fuengirola. The role has the overall responsibility for Viking Travel Care’s Operations in Fuengirola, the day-to-day management of the service delivery, and ensuring that Travel Care team in Fuengirola from day to day deliver services of excellent quality according to agreements and...
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Travel Care Operations Lead — Fuengirola
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Mijas, España Viking A tiempo completoA leading assistance operator is seeking a Deputy Operations Manager for Travel Care in Fuengirola, Spain. This role involves overseeing the contact center operations, ensuring high-quality service delivery, and leading a team. Candidates should have relevant higher education, considerable experience in travel assistance, and strong leadership skills. The...
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Travel Care Operations Lead — Fuengirola
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Mijas, España Viking Redningstjeneste A tiempo completoA travel assistance service provider is seeking a Deputy Operations Manager in Fuengirola, Spain. This full-time role will oversee day-to-day operations, lead teams, and ensure compliance with service standards. Ideal candidates will have relevant education, extensive leadership experience in travel assistance, and fluency in English, complemented by strong...
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