Assistant In-Room Dining

hace 8 horas

palma de mallorca, España Four Seasons Hotels and Resorts A tiempo completo

About the role The Assistant In‑Room Dining (IRD) Manager supports the IRD Manager in overseeing daily in‑room dining operations to ensure exceptional service, efficiency, and guest satisfaction. This role includes supervising staff, coordinating service flow, maintaining brand standards, and assisting with administrative and operational tasks. The ideal candidate is detail‑oriented, service‑driven, and thrives in a fast‑paced luxury environment. What you will do Ensure that guests receive exceptional in‑room dining service aligned with Four Seasons values. Support and motivate team members to achieve common objectives while promoting learning and development. Assist in scheduling, supervision, and daily coordination of IRD operations. Oversee order accuracy, delivery times, and service presentation. Assist with storeroom requisitions, inventory control, and cost management. Ensure compliance with product rotation (FIFO) and hygiene standards. Assist in inventories of equipment and operational supplies. Follow up on employee training and ensure adherence to operational procedures and systems. What you bring Previous experience in In‑Room Dining or Food & Beverage supervisory roles. Strong knowledge of luxury service standards and IRD operations. Degree in hotel/restaurant management or equivalent experience. Ability to operate POS systems and F & B computer programs. Proactive attitude and attention to detail. Strong conflict resolution and multitasking skills. High level of English and Spanish (written and spoken). Strong interpersonal and communication skills. Work Experience 2 Years Degree Professional / Technician Languages Spanish / English Language Ability High #J-18808-Ljbffr

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