Assistant In-Room Dining

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.About Four Seasons At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island. About the role The Assistant In-Room Dining (IRD) Manager supports the IRD Manager in overseeing daily in-room dining operations to ensure exceptional service, efficiency, and guest satisfaction. This role includes supervising staff, coordinating service flow, maintaining brand standards, and assisting with administrative and operational tasks. The ideal candidate is detail-oriented, service-driven, and thrives in a fast-paced luxury environment. What you will do • Ensure that guests receive exceptional in-room dining service aligned with Four Seasons values.• Support and motivate team members to achieve common objectives while promoting learning and development.• Assist in scheduling, supervision, and daily coordination of IRD operations.• Oversee order accuracy, delivery times, and service presentation.• Assist with storeroom requisitions, inventory control, and cost management.• Ensure compliance with product rotation (FIFO) and hygiene standards.• Assist in inventories of equipment and operational supplies.• Follow up on employee training and ensure adherence to operational procedures and systems. What you bring • Previous experience in In-Room Dining or Food & Beverage supervisory roles.• Strong knowledge of luxury service standards and IRD operations.• Degree in hotel/restaurant management or equivalent experience.• Ability to operate POS systems and F&B computer programs.• Proactive attitude and attention to detail.• Strong conflict resolution and multitasking skills.• High level of English and Spanish (written and spoken).• Strong interpersonal and communication skills. Work Experience: 2 YearsDegree: Professional / TechnicianLanguages: Spanish / EnglishLanguage Ability: High