In Room Dining Assistant Manager

Mandarin Oriental Punta Negra, Mallorca is looking for an Assistant In Room Dining Manager to join our Food & Beverage Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at the Mandarin Oriental Punta Negra, Mallorca within the Food and Beverage Department, the Assistant In Room Dining Manager will assume full responsibility of all related operational, administrative and financial aspects of the designated In Room Dining(s).

As Assistant In Room Dining Manager, you will be responsible for the following duties:

- Support the In Room Dining Manager to supervise the side duty schedules for all positions and ensure compliance and follow through.
- Support the In Room Dining Manager to supervise the maintenance and cleanliness of the outlet and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.
- Oversee the daily operation of the outlet and manage shifts effectively to assure a smooth and effective overall operation.
- Maintain a good relationship and steady communication with the Chef de Cuisine and his team, particularly during operation hours.
- Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.
- Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the outlet manager.
- Support the In Room Dining Manager to maintain a clear overview of all POS- point of sales related set ups and carry out regular check on accuracy of all items.
- Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu description are up to date and distributed appropriately.
- Follow all procedures, policies and practices about the Jardine accounting related requirements for F&B outlets.
- Oversee and maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet.
- Support the In Room Dining Manager in monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information.
- Assist the In Room Dining Manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.

As Assistant In Room Dining Manager, we expect from you:
Experience and education
- Degree in Hospitality Management or similar.
- At least 2-3 years’ experience in a similar role.
- Experience leading teams in Food & Beverage departments.
- Experience in luxury hospitality.

Technical Skills
- Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating his/her team accordingly.
- Experience with restaurant point of sales and cashiering procedures.
- Extremely organized and possess a solid administrative capability.
- Proven ability to successfully support, motivate and lead a large and diverse team.
- Ability to organize large projects and events.
- Able to use documented performance management systems and handling disciplinary processes.
- Perform job with attention to details and the ability to organize and handle multiple tasks.
- Competent computer skills including MS Office or equivalent.

Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights a