Dutch Speaking Customer Support Specialist
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Dutch Speaking Customer Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services sector, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences.
Job Overview
We are currently seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition.
Key Responsibilities
Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry.
Resolve complex inquiries and technical issues through effective communication and proactive problem-solving.
Maintain detailed and accurate records of all customer interactions in the company database.
Collaborate with international teams to optimize workflows and enhance the overall customer experience.
Stay updated on product knowledge and service policies to provide accurate and relevant information to clients.
Consistently meet and exceed individual and team performance targets to ensure service excellence.
Contribute to the positive and collaborative culture of the Sofia office.
Native or fluent Dutch (spoken and written) is mandatory for this role.
Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location.
Strong proficiency in English to ensure effective communication within our global team.
Passion for Customer Support Services and a genuine desire to help others.
Excellent interpersonal skills and a professional attitude toward client relationship management.
Availability to relocate on-site to Sofia for this career-defining opportunity.
What We Offer
Competitive Monthly Salary.
Fully Paid Training.
Health Insurance.
Fully Paid Relocation Package (flight,
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