Customer Success Manager
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OverviewIn this role you will be the voice of the customer, translating insights into actions that improve outcomes and experience.
You will drive value realization and adoption of Unit4 solutions, while identifying upsell opportunities in collaboration with Sales.
You'll manage churn risk as the primary CS contact, and lead executive conversations with C-level stakeholders to align on strategic objectives.
You will work cross-functionally to ensure product and service deliverables meet customer value drivers, contributing to ARR growth and long-term partnerships.
Compensaciones / Beneficiosremote working opportunities
Flexible Leave Paid Time Off
Global Wellbeing Days
culture built on trust and accountability
growth opportunities and mentorship
inclusive, safe working environment
ResponsabilidadesBe the primary voice of the customer and translate insights into action across Product, R&D, Support and Sales
Drive customer value realization and maximize the value of Unit4 investment
Increase product adoption and maturity through success planning and value-added engagements
Identify and drive new sales opportunities (upsell/cross-sell) with qualified leads
Proactively manage churn risk and own retention within the region
Develop and maintain success plans aligned to customers' objectives and milestones
Lead executive business reviews and strategic conversations with C-level stakeholders
Communicate customer goals, challenges, and value drivers across internal teams
Requisitos principalesPassion for building strong customer relationships that drive ARR retention and expansion
Ability to translate customer goals into actionable success plans and track value realization
Adaptable, curious, accountable, and collaborative across diverse stakeholders
Excellent communication and relationship management; fluent in English and Dutch
Experience in retention and churn management for cloud software
Proven ability to drive adoption of customer programs (e.g., Success4U)
Professional presence with empathy and enthusiasm; able to influence and build trust
Experience in customer-facing roles focused on value and outcomes in cloud software
Technical literacy with customer engagement technologies and trends
Nice-to-have: experience in ERP, HCM, or financial planning software
Willingness to travel up to 20%
Communication
Relationship management
Adaptability
Customer engagement technologies
Understanding of cloud software environments
Knowledge of customer success practices and trends
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