Customer Success Manager

hace 1 mes

Centro, España Amadeus A tiempo completo

Job Title

Customer Success Manager - Temporary Contract (Maternity Leave Subst.)

The Customer Success Manager is the customer advocate within Amadeus and serves as the key contact for an assigned portfolio of small and medium-sized customers within the Hospitality unit. The objective of the role is to enhance proactive communications, collaborate with clients, ensure customer growth and retention, identify opportunities to enhance customer value through additional services, and work with sales directors and other departments for seamless renewals.

Your main responsibilities:
  • Achieve assigned retention goals by building relationships with stakeholders across an assigned account.
  • Serve as the key contact for optimization and usage of tools, and proactively address customer satisfaction with products to solve problems early.
  • Gather customer usage data relevant for product development and share effective business processes and industry standards.
  • Participate in customer projects to manage Amadeus Hospitality activities and identify opportunities to improve current usage and adoption of Amadeus Hospitality products and services.
  • Oversee the Customer Success function, addressing customer concerns, ensuring compliance with contractual deliverables, and coordinating with other teams.
  • Collaborate with Sales, Product, and other internal departments to ensure renewals and potential new revenue opportunities are actioned.
About the ideal candidate:
  • Bachelor’s degree in a related business field or equivalent experience required.
  • Experience in Revenue Management or Digital Agency is beneficial, as well as experience in a sales or revenue management capacity within the Hospitality industry.
  • Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure, with strong project management skills.
  • Excellent written and verbal communication skills, motivated and goal-oriented, able to work within a team as well as individually.
  • Problem-solving mindset, able to draw conclusions from data analysis, with strong communication and negotiation skills.
  • Proficient in English, with additional proficiency in German being advantageous.
What we can offer you
  • A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
  • A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
  • Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
  • A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
  • A flexible hybrid working model - We want our employees to do their best work, however it works best for them (50% from home / 50% from office).
  • A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
  • A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
  • A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Are you the one we’re looking for? Apply now

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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