Technical Customer Success Manager
hace 2 meses
Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in Spain with your practical experience in asset maintenance and performance optimization? Please continue reading
About Samotics
Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands, since its inception in 2015. Our groundbreaking SAM4 technology positions us at the forefront of the industry, revolutionizing the maintenance of electric motors and driven equipment, such as pumps, conveyors, and fans.
At the core of SAM4 is our advanced use of electrical signature analysis combined with artificial intelligence. This powerful blend enables us to deliver critical insights and alerts to the maintenance, operations, and energy teams of industrial companies. Our goal is to empower these teams to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimize energy consumption of essential assets. This focus on energy efficiency is a cornerstone of our commitment to sustainability, helping companies achieve their environmental goals alongside operational excellence.
A testament to our versatility and impact, Samotics' products and services are effectively deployed across a diverse range of industries, including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals & Mining. This wide-ranging applicability underscores our technology's flexibility and the universal value it provides in enhancing operational efficiency, sustainability, and reliability across sectors.
Our team is youthful, driven, and takes immense pride in the impact our product and services have on our customers. At Samotics, we are committed to a proactive approach—choosing to Act rather than React, in alignment with our company ethos.
With a growing client base in Spain and other Spanish speaking countries, we are dedicated to expanding our local presence to offer unparalleled service levels. As a local Technical Customer Success Manager, you’ll focus on helping our customers adopt our technology in their day-to-day operations, eliminate unplanned downtime and optimize performance of their assets.
Join us in our journey to set new standards in industrial maintenance and to make a lasting positive impact on businesses worldwide.
About the team
As a technical Customer Success Manager, you'll join our wider Customer Success organization, serving as our primary liaison in Spain. Your role is crucial in enabling customers to maximize the value from our SAM4 condition-based maintenance system. Ideal candidates will be based in or willing to relocate to Spain.
Your key responsibilities will include supporting our customers' technical teams on-site in getting value from our product, which means to install the SAM4 hardware, realize energy savings by optimizing asset setup and performance and address potential upcoming failures detected by SAM4. In addition, you’ll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations.
As the local technical CSM you’ll develop relationships with our customers at multiple levels, build endorsement for our product and maximize value for our customers.
Your challenge
To work with our Leiden based teams to drive best in class service for our clients, representing our “Act instead of react” ethos.
To take ownership of the direct contact with relevant stakeholders at our customers to plan and prepare site visits to troubleshoot and provide diagnostic support following SAM4 notifications.
Setup processes, roles and responsibilities with the project lead from the customer in order to integrate SAM4 notifications into their daily operations.
Inspect, perform root cause analysis and advise on maintenance interventions on assets’ drivetrain components upon SAM4 notifications for upcoming failures (incl. visual inspection, vibration analysis, …) at client locations across Spain.
Support customers and customers’ framework partners in installation and troubleshooting of SAM4 hardware on site.
Understand the SAM4 technology and incident notifications and interpret the implications of the Asset Reliability Specialist’s analysis of SAM4 data.
Document and report on findings of site visits in the SAM4 tooling, providing key lessons learned & diagnostic reports for our customers including suggested interventions.
Manage relationships with customers’ maintenance and operations teams.
Manage relationships with customers’ framework partners for installation and asset maintenance.
Represent the Samotics brand at all times.
Follow all health and safety regulations set by our customers while being on site.
What you'll bring
Qualifications required
Grado Medio in a technical specialization or a similar educational background.
5-10 years experience in maintenance, engineering or operation of industrial equipment such as electric motors, gearboxes, drives, pumps.
Understanding of Condition Based Maintenance strategies, technologies and execution.
You live in Spain.
Native Spanish speaker.
Fluent English speaker.
European driving license.
Qualifications desired
Experience in Water and/or Waste Water asset maintenance or operations.
Experience and/or certification for Vibration analysis or other condition monitoring techniques e.g. ISO 18436.
Digitally savvy, with a good understanding of IoT devices, set ups and communication.
Competencies
Driven.
Pragmatic.
Open.
Team Player.
Effective communication.
Problem solving.
Decision making.
Customer orientation.
What we offer
Statutory annual leave entitlement of 25 days.
Training and development opportunities.
Quarterly paid visit to our headquarters in Leiden, NL.
Flexible working hours.
Ready to join? Apply now
We believe that diversity and inclusion are crucial to fostering innovation and creativity. Research shows that there is a tendency among women and individuals from underrepresented communities to apply for vacancies only when they meet all of the listed qualifications. If this role excites you, but you’re not sure whether you meet all the criteria, we would still encourage you to apply. Individuals of all backgrounds, genders, and communities are welcome :)
#J-18808-Ljbffr
-
Customer Success Manager
hace 2 meses
Centro, España XM Cyber A tiempo completoXM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you...
-
Customer Success Manager, Iberia
hace 2 meses
Centro, España Denodo Technologies, Inc. A tiempo completoCustomer Success Manager, Iberia Country: ES City: Madrid Job Category: Customer Success Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self-service BI, data science, hybrid/multi-cloud data integration, and...
-
Customer Success Manager
hace 2 meses
Centro, España RightHand A tiempo completoDesde RightHand, compañía especializada en atracción del talento digital y contratación, estamos colaborando en la búsqueda de un Customer Success Manager en Madrid con nuestro cliente, plataforma tecnológica especializada en campañas publicitarias digitales fuera del hogar (DOOH). Buscamos un Customer Success Manager con talento para acelerar el uso...
-
Customer Success Manager
hace 2 meses
Centro, España Sinch A tiempo completoSinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world’s largest tech...
-
Customer Success Manager
hace 2 meses
Centro, España Worldline Global A tiempo completoWorldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next...
-
Engagement Manager, Customer Success
hace 2 meses
Centro, España Zoomcar A tiempo completoWho we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more...
-
Customer Success Manager
hace 2 meses
Centro, España Automat-it A tiempo completoAutomat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness. Automat-it operates in more...
-
Senior Customer Success Manager
hace 2 meses
Centro, España Nextail Labs S.L A tiempo completoWe’re looking to add a Senior Customer Success Manager to our Operations team. This new team member will be instrumental in managing and expanding accounts with well-known brands as we continue to make the retail world a better, more sustainable place. At Nextail, we empower retailers to create better experiences while using fewer of the world's...
-
Technical Account Manager
hace 5 días
Centro, España Cast A tiempo completoCAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and security risks. It’s becoming essential for faster modernization for...
-
Digital Customer Engagement Manager
hace 1 día
Centro, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
-
Customer Service Manager
hace 2 meses
Centro, España Trend Micro A tiempo completoDiscover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
-
Senior Manager of Customer Success
hace 2 meses
Centro, España Workiva Spain, S.L. A tiempo completoAs a Senior Manager of Customer Success, you’ll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA. Ensuring our Customers get the best experience, understand best practice, and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our Iberia, Italy, and emerging EMEA markets,...
-
Customer Success Specialist
hace 2 meses
Centro, España Samaipata A tiempo completoEmbat was born to design the best way for medium and large sized enterprises to plan their finances and monitor their cash flow in real time.We are building a financial management platform that allows them to understand what has happened in the past, track what is happening today and forecast the future of their businesses.Our mission is to build a product...
-
Technical Client Manager
hace 3 semanas
Centro, España TradeDoubler SE A tiempo completoMetapic Role overview As a Technical Client Manager, you will be fully competent and responsible for the day-to-day delivery of technical support tasks, processes, and client implementations (new clients, additional markets, additional products, and re-implementations). You will contribute towards delivering efficient, quality implementations across...
-
Shopify Success Manager
hace 2 meses
Centro, España fik life A tiempo completoOur Shopify Success team acts as an extension to the e-commerce manager for all our Shopify and Shopify Plus merchants. You are part technical consultant, account management and project management, and will be working on implementing their e-commerce requests. You will understand business objectives, and provide guidance on how to best leverage the Shopify...
-
Technical Quality Manager
hace 2 meses
Centro, España SAP A tiempo completoTechnical Quality Manager Madrid Madrid, Madrid Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business...
-
Customer Success Manager
hace 1 mes
Centro, España Amadeus A tiempo completoJob Title Customer Success Manager - Temporary Contract (Maternity Leave Subst.) The Customer Success Manager is the customer advocate within Amadeus and serves as the key contact for an assigned portfolio of small and medium-sized customers within the Hospitality unit. The objective of the role is to enhance proactive communications, collaborate with...
-
Associate Technical Project Manager – Iberia
hace 2 meses
Centro, España Kudzu Interactive, Inc. A tiempo completoAssociate Technical Project Manager – Iberia & EU ( Must live in or be able to drive to Madrid, Spain office) About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet,...
-
Sr. Technical Project Manager
hace 2 meses
Centro, España Kudzu Interactive, Inc. A tiempo completoSENIOR TECHNICAL PROJECT MANAGERMadrid, Spain (MUST BE IN MADRID OR COMMUTABLE TO OUR OFFICE IN MADRID, SPAIN) About Tillster Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet,...
-
Technical Account Manager
hace 5 días
Centro, España ENGINEERINGUK A tiempo completoYou will need to login before you can apply for a job. Technical Account Manager (South), TAM, ES - EMEA - South Sector: Sales and Business DevelopmentRole: ManagerContract Type: PermanentHours: Full Time DESCRIPTION At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to...