Guest Experience Agent
hace 4 semanas
DescriptionWhat's the Job? As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll report to the Guest Experience Supervisor. Your day-to-day Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. Accommodating general and unique requests. Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. Provide information on hotel services and facilities. Answer phones in a prompt and courteous manner. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. Bachelor's degree in hospitality or related field. 2+ years' experience working in Front Office/Guest Relations department. Must be fluent in local language and English, additional languages will be highly valuable. Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What we need from you Bachelor's degree in hospitality or related field. 2+ years' experience working in Front Office/Guest Relations department. Must be fluent in local language and English, additional languages will be highly valuable. Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us Discounted international room rates. Room for professional growth in one of the largest hospitality companies. Training programmes and access to IHG's training tool. Uniform and laundry service. Meals whilst on duty. Private health insurance discount. Kimpton Benefits: our platform with exclusive discounts for employees. Cool work environment and lots of fun
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guest experience agent
hace 5 días
Madrid, Madrid, España POSTCODE Stays A tiempo completoAt POSTCODE, we are looking for a Guest Experience Agent to join our team in Madrid working across POSTCODE Atocha and POSTCODE Chueca, with occasional remotely support for POSTCODE Liberdade (Lisbon) in case of operational needs.Your mission will be to ensure every guest enjoys an outstanding stay, from check-in to check-out, while coordinating daily...
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guest experience agent
hace 2 semanas
Madrid, Madrid, España POSTCODE Stays A tiempo completoAtPOSTCODE, we are looking for aGuest Experience Agentto join our team in Madrid working acrossPOSTCODE AtochaandPOSTCODE Chueca, with occasional remotely support forPOSTCODE Liberdade (Lisbon)in case of operational needs.Your mission will be to ensure every guest enjoys an outstanding stay, from check-in to check-out, while coordinating daily operations and...
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GUEST EXPERIENCE AGENT
hace 1 semana
Madrid, España POSTCODE Stays A tiempo completoAt POSTCODE , we are looking for a Guest Experience Agent to join our team in Madrid working across POSTCODE Atocha and POSTCODE Chueca , with occasional remotely support for POSTCODE Liberdade (Lisbon) in case of operational needs.Your mission will be to ensure every guest enjoys an outstanding stay, from check-in to check-out, while coordinating daily...
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Guest Experience Agent
hace 4 semanas
Madrid, Madrid, España IHG A tiempo completoDescriptionWhat's the Job?As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.You'll report to the Guest Experience Supervisor.Your day-to-dayWelcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and...
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Guest Experience Agent
hace 2 semanas
Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Guest Experience Agent
hace 4 semanas
Madrid, España IHG A tiempo completoDescriptionKIMPTON LOS MONTEROS MARBELLA es una oda al Mediterráneo, una experiencia homenaje a los años dorados de Marbella en los años 70 con 195 habitaciones y suites, diferentes espacios gastronómicos, piscina, spa, zonas deportivas y las vistas más bonitas de la costa. Un hotel que trabaja la máxima expresión del lujo icónico desde la calidez...
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Guest Experience Agent
hace 4 semanas
Madrid, Madrid, España Four Seasons A tiempo completoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Guest Experience Agent
hace 4 semanas
Madrid, Madrid, España IHG A tiempo completoDescriptionKIMPTON LOS MONTEROS MARBELLA es una oda al Mediterráneo, una experiencia homenaje a los años dorados de Marbella en los años 70 con 195 habitaciones y suites, diferentes espacios gastronómicos, piscina, spa, zonas deportivas y las vistas más bonitas de la costa.Un hotel que trabaja la máxima expresión del lujo icónico desde la calidez y...
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Guest Experience Agent — Madrid
hace 1 semana
Madrid, España POSTCODE Stays A tiempo completoA hospitality company in Madrid is seeking a Guest Experience Agent to enhance guest satisfaction during their stay. The role involves managing check-ins and check-outs, assisting guests, and coordinating with housekeeping and maintenance. Candidates should have a minimum of 2 years in front desk roles, a degree in tourism, and be fluent in Spanish and...
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Guest Experience Agent Trainee
hace 2 semanas
Madrid, España IHG A tiempo completoDescriptionKIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast.A hotel that works the ultimate expression of iconic luxury from the warmth and...
