Guest Experience Agent Trainee
hace 5 días
DescriptionKIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast.A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella. At Kimpton you can: Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will get to customize the stay of our guests. Lead Youserlf: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your growth and continuous improvement. Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter. Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are. What's the internship? As Guest Experience Agent in training, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. Your day-to-day Welcome guests in a friendly, prompt and professional manner. Accommodating general and unique requests. Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. Provide information on hotel services and facilities. Answer phones in a prompt and courteous manner. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. What we need from you? Bachelor's degree in hospitality or related field. Must be fluent in local language and English, additional languages will be highly valuable. Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us Room for professional growth in one of the largest hospitality companies. Training programmes and access to IHG's training tool. Uniform and laundry service. Meals whilst on duty. Cool work environment and lots of fun
-
Guest Experience Agent Trainee
hace 2 semanas
Madrid, Madrid, España IHG A tiempo completoDescriptionKIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast.A hotel that works the ultimate expression of iconic luxury from the warmth and...
-
Guest experience agent
hace 2 semanas
Madrid, España BLUESEA Hotels A tiempo completoEn BLUESEA Hotels hacemos que viajar sea fácil, accesible y sin complicaciones. Somos un grupo hotelero especializado en turismo vacacional, con sede en Palma de Mallorca y con presencia en los destinos más icónicos de España: Mallorca, Canarias, Costa del Sol y Costa Brava, además de nuestros hoteles urbanos en Madrid y Marrakech. Trabajamos para...
-
Guest Experience Trainee
hace 2 días
Madrid, España Grupo SmartRental A tiempo completoA jornada completa **Descripción de la empresa**: - Smartrental somos una empresa dedicada al sector turístico y restauración que nos encontramos en proceso de expansión.**Descripción del empleo**: Gestión de atenciones para clientes VIP - Analizar los comentarios de los clientes y proporcionar dirección estratégica para - mejorar continuamente la...
-
Guest Experience Agent
hace 2 semanas
Madrid, España Nobu Hotel Barcelona A tiempo completoResumen del puesto: El/la Guest Experience Agent es responsable de atender llamadas entrantes y dirigirlas a las habitaciones de los huéspedes a través de la central telefónica o hacia el personal o departamentos del hotel. También se encarga de tomar y distribuir mensajes para los huéspedes, proporcionar información sobre los servicios del hotel y...
-
Guest Experience Assistant
hace 4 semanas
Madrid, España Homeclub A tiempo completoAbout us At Homeclub, we’re reshaping the way people live and travel. With over 1,500 fully furnished, design-forward apartments across Spain, and soon expanding to the U.S. and Latin America. We make living well easy, wherever life takes you. Our mission is to offer a lifestyle where flexibility meets comfort, and location never limits your options. From...
-
Guest Experience Assistant
hace 2 semanas
Madrid, España Homeclub A tiempo completoAbout usAt Homeclub, we’re reshaping the way people live and travel. With over 1,500 fully furnished, design-forward apartments across Spain, and soon expanding to the U.S. and Latin America. We make living well easy, wherever life takes you. Our mission is to offer a lifestyle where flexibility meets comfort, and location never limits your options. From...
-
Guest Experience Assistant
hace 4 días
Madrid, Madrid, España Homeclub A tiempo completoAbout usAt Homeclub, we're reshaping the way people live and travel. With over 1,500 fully furnished, design-forward apartments across Spain, and soon expanding to the U.S. and Latin America. We make living well easy, wherever life takes you. Our mission is to offer a lifestyle where flexibility meets comfort, and location never limits your options. From...
-
Guest Experience
hace 5 días
Madrid, Madrid, España Vincci Hoteles A tiempo completoGuest Experience Vincci Hotelesestá en la búsqueda de un/a apasionado/a de laatención al clientey lagestiónpara unirse a nuestro equipo comoGuest Experience. Si tienes al menos 4 años de experiencia previa en un rol similar y te encanta crear momentos memorables para los huéspedes, este es tu momento ¿Quiénes somos?EnVincci Hoteles, nos...
-
Guest Experience Agent
hace 2 días
Madrid, España Bless Hotel Madrid A tiempo completo**Descripción**: ¿Tienes la capacidad de entusiasmar tanto al cliente, que llegues a formar parte de ese recuerdo? Únete a nuestro equipo de Bless Hotel Madrid como Guest Experience Agent. Ofrecemos un desarrollo profesional tan único como tú Tus principales funciones serán: Atender las quejas y reclamaciones de los clientes y tratar de...
-
Guest Experience Associate
hace 3 semanas
Madrid, España Habyt A tiempo completoAbout the roleHousing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real...
