Guest Experience Agent Trainee
hace 4 días
KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast.A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella. At Kimpton you can: Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will get to customize the stay of our guests. Lead Youserlf: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your growth and continuous improvement. Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter. Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are. What's the internship? As Guest Experience Agent in training, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. Your day-to-day Welcome guests in a friendly, prompt and professional manner. Accommodating general and unique requests. Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. Provide information on hotel services and facilities. Answer phones in a prompt and courteous manner. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. What we need from you? Bachelor's degree in hospitality or related field. Must be fluent in local language and English, additional languages will be highly valuable. Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us Room for professional growth in one of the largest hospitality companies. Training programmes and access to IHG's training tool. Uniform and laundry service. Meals whilst on duty. Cool work environment and lots of fun
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Guest Experience Agent Trainee
hace 2 semanas
Madrid, Madrid, España IHG A tiempo completoKIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast.A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the...
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Guest Experience Trainee
hace 4 días
Madrid, España IHG A tiempo completoDescriptionKIMPTON LOS MONTEROS MARBELLA es una oda al Mediterráneo, una experiencia homenaje a los años dorados de Marbella en los años 70 con 195 habitaciones y suites, diferentes espacios gastronómicos, piscina, spa, zonas deportivas y las vistas más bonitas de la costa. Un hotel que trabaja la máxima expresión del lujo icónico desde la calidez...
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Guest Experience Agent
hace 2 semanas
Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Guest Experience Trainee
hace 2 semanas
Madrid, Madrid, España IHG A tiempo completoDescriptionKIMPTON LOS MONTEROS MARBELLA es una oda al Mediterráneo, una experiencia homenaje a los años dorados de Marbella en los años 70 con 195 habitaciones y suites, diferentes espacios gastronómicos, piscina, spa, zonas deportivas y las vistas más bonitas de la costa.Un hotel que trabaja la máxima expresión del lujo icónico desde la calidez y...
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Guest Experience Agent
hace 2 semanas
Madrid, Madrid, España Four Seasons A tiempo completoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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guest experience trainee
hace 6 días
Madrid, Madrid, España Hyatt A tiempo completoSummaryBienvenid@ a Hyatt Centric Gran Vía Madrid, el hotel urbano 5* más aventurero del centro de Madrid.Buscamos un@ Guest Experience en prácticas para completar nuestro equipo. Saca tu lado más explorer y haz que nuestros huespedes disfruten el Madrid más auténtico.Entre tus funciones generales estarán las siguientes:Brindar servicios de recepción...
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Guest Experience Trainee
hace 6 días
Madrid, Madrid, España Hyatt Centric A tiempo completoOrganization- Hyatt Centric Gran Via MadridSummaryBienvenid@ a Hyatt Centric Gran Vía Madrid, el hotel urbano 5* más aventurero del centro de Madrid.Buscamos un@ Guest Experience en prácticas para completar nuestro equipo. Saca tu lado más explorer y haz que nuestros huespedes disfruten el Madrid más auténtico.Entre tus funciones generales estarán las...
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Luxury Guest Experience Concierge
hace 1 semana
Madrid, España Four Seasons Hotels and Resorts A tiempo completoA luxury hotel in Madrid is seeking a Guest Experience Agent to provide exceptional service and respond to guest requests. Candidates should have experience in luxury hospitality, be fluent in English and Spanish, and possess excellent interpersonal skills. The position requires a proactive approach to addressing guest needs, handling complaints, and...
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Luxury Guest Experience Specialist
hace 2 semanas
Madrid, España Four Seasons Hotels and Resorts A tiempo completoA luxury hotel chain in Madrid seeks a Guest Experience Agent to ensure exceptional service for guests. This full-time role involves responding to guest needs, handling complaints, and assisting with various operational tasks to create memorable experiences. Candidates must have luxury hospitality experience, fluent English and Spanish, and outstanding...
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Luxury Guest Experience Ambassador
hace 2 semanas
Madrid, España Four Seasons A tiempo completoA luxury hotel in Madrid is seeking a Guest Experience Agent dedicated to providing exceptional service to guests. Responsibilities include addressing guest needs, escorting them to rooms, and ensuring satisfaction through prompt resolution of issues. Ideal candidates will have a background in luxury hospitality, fluency in English and Spanish, and...
