Guest Experience Agent Trainee

hace 4 días

Madrid, Madrid, España IHG A tiempo completo

KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast.A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella.

At Kimpton you can:

Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will get to customize the stay of our guests.

Lead Youserlf: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your growth and continuous improvement.

Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter.

Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are.

What's the internship?

As Guest Experience Agent in training, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.

Your day-to-day

  • Welcome guests in a friendly, prompt and professional manner.
  • Accommodating general and unique requests.
  • Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.
  • Provide information on hotel services and facilities.
  • Answer phones in a prompt and courteous manner.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.

What we need from you?

  • Bachelor's degree in hospitality or related field.
  • Must be fluent in local language and English, additional languages will be highly valuable.
  • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us

  • Room for professional growth in one of the largest hospitality companies.
  • Training programmes and access to IHG's training tool.
  • Uniform and laundry service. 
  • Meals whilst on duty. 
  • Cool work environment and lots of fun 

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