Front Desk Agent Trainee

hace 2 semanas

Madrid, Madrid, España IHG A tiempo completo
Description

KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast. A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella.

At Kimpton you can:

Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will get to customize the stay of our guests.

Lead Youserlf: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your growth and continuous improvement.

Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter.

Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are.

What's the internship?

As Front Office Agent trainee, you'll not only be the person offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

  • Be the warm welcome that kicks off a memorable guest experience
  • Support the Front Office Supervisors in all required tasks.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
  • Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day's schedule.

What we need from you?

  • Bachelor's degree in hospitality or related field.
  • Must be fluent in local language and English, additional languages will be highly valuable.
  • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us

  • Room for professional growth in one of the largest hospitality companies.
  • Training programmes and access to IHG's training tool.
  • Uniform and laundry service. 
  • Meals whilst on duty. 
  • Cool work environment and lots of fun 

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