guest experience agent
hace 2 semanas
At
POSTCODE
, we are looking for a
Guest Experience Agent
to join our team in Madrid working across
POSTCODE Atocha
and
POSTCODE Chueca
, with occasional remotely support for
POSTCODE Liberdade (Lisbon)
in case of operational needs.
Your mission will be to ensure every guest enjoys an outstanding stay, from check-in to check-out, while coordinating daily operations and supporting the Housekeeping and Maintenance teams.
Key Responsibilities:
- Manage reservations, check-ins, check-outs, and payments in the PMS.
- Assist guests throughout their stay, handling inquiries and resolving issues efficiently.
- Coordinate with housekeeping and maintenance to maintain high-quality standards.
- Monitor apartment access, occupancy, and inventory.
- Promote additional services (late check-out, transfers, etc.).
- Prepare daily reports and maintain communication with the Head of Operations.
- Support guest feedback management and VIP guest experiences.
Requirements:
- Minimum 2 years' experience in reception/front desk, ideally in serviced apartments.
- Degree in Tourism or related field (Master's degree is a plus).
- Native Spanish and advanced English (other languages are a plus).
- Strong communication, organizational, and customer service skills.
- Proficiency with MS Office, PMS, Channel Manager, and industry tools.
- Availability to travel occasionally.
What we offer:
- Position:
Guest Experience Agent - Location:
Madrid (POSTCODE Atocha & POSTCODE Chueca) - Contract:
Permanent contract with a 6-month probation period - Working hours:
40 hours per week, Monday to Sunday with rotating shifts from 9am to 5pm - Salary:
Competitive salary based on experience - Compensation model:
Flexible compensation scheme - Vacation:
23 working days per year + birthday leave
(to be taken during your birthday week) - Mobility:
Open to occasional travel to Lisbon if needed - The chance to join a young, fast-growing company and help build something great from the start
If you are passionate about hospitality, have a service-driven mindset, and want to grow with a fast-expanding company, we'd love to hear from you
-
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