Customer Service Director
hace 2 horas
Customer Service Director Location: Barcelona, Spain Sector: Life Science Research, Biotechnology Languages: Spanish and English. A leading global diagnostics organisation is seeking a Customer Service Director to lead its regional Customer Service function. This is a strategic leadership role overseeing service and operational excellence across infectious disease and molecular diagnostic product lines, driving performance, and ensuring a seamless customer experience across Europe. You will lead a high‑performing team, strengthen service delivery frameworks, and collaborate cross‑functionally to ensure customers receive world‑class service within a fast‑moving healthcare environment. This role is based in Barcelona and requires experience in regulated medical technology environments (IVD, diagnostics, medical devices, or similar). Key Responsibilities Strategic Leadership: Own and drive the regional customer service strategy aligned with commercial and operational objectives. Team Management: Lead and develop a team of direct reports to deliver high‑performance and continuous improvement. Cross‑Functional Collaboration: Work closely with Sales, Marketing, Supply Chain, QA/RA, Finance, and Technical Service to optimise service delivery. Customer Excellence: Oversee order management, complaint handling, and service workflows to ensure a seamless customer experience. Salesforce Ownership: Drive effective and compliant use of Salesforce for case management, reporting, and workflow optimisation. Key Requirements Experience in customer service or customer facing roles within diagnostics, IVD, or molecular testing. Strong understanding of infectious disease and molecular diagnostic workflows. Proficient user of Salesforce for service and case management. Excellent communication, analytics, and stakeholder‑management skills. Fluent English and Spanish, additional European languages advantageous. Based within the Barcelona Region. On Offer Strategic leadership role with high visibility across the regional and global organisation. Opportunity to shape customer service operations within a cutting‑edge diagnostics environment. Competitive compensation, benefits, and career growth within a world‑leading healthcare innovator. Hybrid Working Environment.
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Director Service Operations
hace 4 días
Barcelona, España SITA Switzerland Sarl A tiempo completoOverview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ABOUT THE ROLE & TEAM:_** Evolving in a unique high performing culture, combining, telecommunication and Air Transport, where people do great things together, our Director Service Operations will be a key pillar in SITA’s contribution to a...
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International Customer Service
hace 7 días
Barcelona, España Rebel Talent A tiempo completoReconocida compañía española líder del sector de las etiquetas industriales busca un/a International Customer Service en ABRERA (BARCELONA) Formará parte del departamento Comercial y Marketing y reportará al Director de dicho departamento. Funciones: Actuar como el principal contacto para consultas de los clientes,gestionando sus solicitudes de...
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Customer Service Representative
hace 1 semana
Barcelona, España Werfen A tiempo completo**Job Overview**: - Post Date - September 25, 2024 - Number - WEBWW-2024-000062 - Job Function - Customer Service - Location - Barcelona - Country - Spain **About the Position**: **Job Summary** This role is the connection between Supply Chain structure with our internal and external customer, so it is key to have a proactivity attitude to create the...
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Customer Service
hace 1 día
Barcelona, España Timup A tiempo completoBarcelona fashion brand looking for a Customer Service Agent. **Tasks**: - Provide accurate information about products, orders, shipping, and returns. - Resolve customer complaints and issues efficiently and effectively. - Monitor order fulfillment and shipping processes to ensure on-time delivery. - Handle and escalate complex cases to the appropriate...
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Customer Service Operations Specialist
hace 1 semana
Barcelona, Barcelona, España AMI Group A tiempo completoAMI is looking today forCustomer Serviceto join our European team. This role reports to the Operations Director in Barcelona and works with internal teams and suppliers.Responsibilities:· Follow up on orders and ensure timely delivery.· Coordinate transportation and prepare customs documentation as required.· Respond promptly to customer inquiries and...
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Customer Service
hace 1 semana
Barcelona, España Hays A tiempo completoTu nueva empresa Desde Hays seleccionamos Customer Service en una empresa del sector de óptica ubicada en Barcelona capital. La persona seleccionada trabajará en el Departamento de Customer Service y reportará al Manager. Tu nuevo puesto Gestión de pedidos Atención al cliente de calidad Gestión de quejas y solicitudes Resolver preguntas de...
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Customer Service
hace 2 semanas
Barcelona, España Emilio Sánchez Academy A tiempo completoDesired Skills & Experience Minimum bachelor’s degree Minimum 1 year experience in customer service Excellent in Spanish, English and Russian. It will be valued French, Chinese and / or German Experience in sales department or in hotel front desk Availability for 40 h./week in rotating turns (morning and afternoon, including weekends). Main...
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International Customer Service
hace 2 semanas
Barcelona, Barcelona, España Rebel Talent A tiempo completoReconocida compañía española líder del sector de las etiquetas industriales busca un/a International Customer Service en ABRERA (BARCELONA)Formará parte del departamento Comercial y Marketing y reportará al Director de dicho departamento.Funciones:Actuar como el principal contacto para consultas de los clientes,gestionando sus solicitudes de...
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Customer Service Associate
hace 1 semana
Barcelona, España Dow Jones A tiempo completoJoin to inicialely apply for the Customer Service Associate role at Dow Jones .The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and...
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Customer Service Associate
hace 1 semana
Barcelona, España Dow Jones & Co. A tiempo completoThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's,...
