Sales Operations Manager
hace 2 semanas
We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone else while providing One Global Experience, giving Visibility, Control and Security through expereoOne. Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment. The Role As a Sales Operations Manager, you will assist the Expereo sales team to achieve their targets. You will work on the administration side of the business which includes handling correspondence, reviewing opportunities, and creating as well as distributing quotations. Responsibilities Manage and maintain Expereo's Back Office Systems through data management Create and submit qualified quote requests to customers in a timely manner Set-up and implement quote processes and reporting to track data within the sales organization Submit availability and pricing check requests and track them to completion Manage the correspondence between internal departments while meeting customer deadlines Provide data analysis and sales reports to support the sales team Maintain communications through the quoting and ordering process Support Sales Project Manager in pre/post-sales planning of large Internet and SD-WAN RFPs. Develop internal tools to support the team and improve work quality. Supports Management with the improvement of reporting on commercial activities. Monitor customer retention and helps to improve this Work with various sales tools, such as Salesforce and Expereo's backoffice systems Work with the Customer Success and Sales Engineering teams to ensure the customer satisfaction data is correctly captured and processed Takes full ownership of tracking the end-to-end quote process and conversion rates Requirements Experience and soft skills: Educated to degree level in Business, Technology or Marketing A minimum of 3-5 years' sales operations experience within a B2B and / or strategic customer segment A minimum of 3-5 years of people management with a record on success stories Has worked within an international environment A strong understanding of the customer journey Previous experience, strongly underpinned by an understanding of business processes and products Strong analytical skills Able to manage, collaborate and critically prioritize, ensuring the utmost efficiency between teams Fluency in the English language. Technical skills: Familiar with databases and CRM software Experience with Microsoft Office Benefits Private Health Insurance Paid Time Off Work From Home Performance Bonus Beyond the Job We're proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work. EEO (Equal Employments Opportunities) Statement: Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.
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