Service Manager

A leading international manufacturing organisation is seeking a Service Manager – Network Operations to join their team in Greater Barcelona. This is an exceptional opportunity for you to play a pivotal role in shaping and supporting the global network infrastructure of a renowned business, acting as the crucial link between internal IT teams and external service providers. You will be empowered to translate technical requirements into actionable solutions, ensuring seamless connectivity and robust security across multiple locations worldwide. The company offers a collaborative environment where your expertise will drive harmonisation and standardisation on a global scale, with opportunities for professional growth, exposure to cutting-edge technologies, and occasional international travel. If you are passionate about orchestrating complex network services and thrive in a supportive, multicultural setting, this position provides the platform to make a significant impact while enjoying flexible working opportunities and ongoing training. What you'll do: Act as the primary interface between internal IT teams and external network infrastructure service providers, ensuring clear communication and effective collaboration. Translate technical requirements from various business units into actionable IT architecture concepts, coordinating their operational implementation with external partners for LAN/WLAN (Cisco), DNS/DHCP, Firewall (Fortigate)/DMZ, SD-WAN (Aruba), and Internet services. Orchestrate all required network services with providers, maintaining high standards of reliability, performance, and security across the organisation’s infrastructure. Define and enforce comprehensive standards for network design, routing, segmentation, monitoring, and documentation to ensure consistency and compliance globally. Implement, operate, and continuously improve test and development networks while guaranteeing the functionality and security of firewalls. Provide secure connectivity solutions between company locations and hosted applications by managing robust network access controls. Manage and monitor external IT service providers according to agreed SLAs, KPIs, and monthly reports; maintain strong relationships through regular service review meetings. Support budget planning processes and cost control measures for assigned IT services within the network domain. Collaborate closely with local and international IT teams as well as business units to drive harmonisation and standardisation efforts worldwide. What you bring: In this Service Manager – Network Operations position, your proven track record in managing relationships with external service providers will be invaluable as you oversee critical aspects of the organisation’s networking landscape. Your educational background—whether through formal training or equivalent hands‑on experience—will provide the technical foundation needed for success. You bring deep expertise in LAN/WAN design along with practical knowledge of industry‑leading tools such as Cisco platforms; any additional exposure to Netscaler or advanced access controls further strengthens your profile. Certification at CCNP level or similar validates your commitment to excellence in networking practices. Your structured approach ensures that projects are delivered on time while meeting stringent quality benchmarks. As someone who thrives on collaboration within diverse teams, your interpersonal skills foster an inclusive atmosphere where ideas are freely shared. Fluency in English supports your ability to engage effectively across borders. Finally, your readiness for occasional travel reflects your enthusiasm for contributing at an international level. If you are ready to take on this exciting challenge where your expertise can truly make a difference on a global scale, we encourage you to apply now Apply today by clicking on the link provided—your next career step awaits Tipo de contrato: Perm Especialización: IT & Telecomunicaciones Área: Infraestructura y sistemas Sector: Tecnología de la información Banda salarial: Competitive Salary Tipo de trabajo: Híbrido Nivel de experiencia: Manager Senior Idioma principal: Inglés - Trabajo profesional Idioma secundario: Español - Trabajo profesional Ubicación: Barcelona #J-18808-Ljbffr