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Role: Regional People & Culture Business Partner – Iberia Purpose of role: To deliver the P&C Strategy and Purpose to all Colleagues in-store. Partner with the Head of Sales (HOS) and P&C colleagues across the region to provide subject matter expertise, consultative services and trusted advice that influences and enables the delivery of the business strategy through an amazing colleague and customer experience. Lead and develop Area P&C Business Partners to embed people practices that drive the business strategy and the development of high performing teams. Member of the Iberia Leadership team Reports to: People & Culture Executive, Iberia Location: This role will be based in Madrid with regular national and some international travel outside of Iberia Key Responsibilities Functional Expertise Act as a trusted advisor to the Retail Head of Sales and P&C function to deliver an aligned business and people strategy for your region. Provide strategic and consultative advice and insights on the people agenda, process, and best practice across the Region to the Retail Leadership Team and Area P&C Business Partners. Collaborate effectively with the P&C Leadership Team and COEs to build solutions and enable a consistent and quality delivery of the P&C agenda in country, with particular focus on: Talent attraction, engagement, and retention Review the effectiveness of recruitment strategies for stores, challenging the Area BP team on root cause, patterns, and trends. Partner with the HOS and relevant COEs to agree solutions and support for market attraction and retention challenges. Support the Recruitment and assessment process for senior retail roles. Role model and recognise great leadership behaviours that attract, engage, and retain talent across the region. Partner with the HOS on the interpretation of engagement survey results, driving a shared understanding of the priority areas and setting the expectations for teams on effective listening, communication, and robust action plans. Take a lead role in embedding and monitoring company engagement and well-being initiatives across the Region. Develop and encourage the growth of the Primark Culture, protecting and evolving the Primark DNA. Providing coverage for temporary People & Culture vacancies by reallocating internal resources, including roles affected by extended sick leave, parental leave, or other absences. Play an active role in driving internal and external recruitment efforts, supporting talent attraction strategies across the organization. People Performance, Capability and Potential Provide trusted advice, support and coaching to guide and build confidence in Retail Leaders and Area P&C BPs on performance management processes including Make Your Primark (MYP), talent reviews, indicators of potential, calibration, delivering feedback and managing difficult conversations. Coach, develop and provide feedback to the Area P&C BPs on their performance and impact in driving the P&C Strategy and Purpose, positively influencing the Colleague experience, and driving people performance and progression. In collaboration with HOS, drive MYP process and completion rates across the region. Take a lead role in delivering an objective calibration process, challenging assessment, results, and consistency of the MYP, talent review and succession planning process for Retail Management roles up to Area Manager level. Partner with the HOS to share results and recommendations with the P&C Executive Iberia. In partnership with the HOS regularly review structures to facilitate an equitable distribution of high performing talent (domestic and cross-border) up to Area manager level, including the development of a robust succession / talent pipeline plan and action to address underperformance. Support the Area P&C BPs as they partner with Area Managers to identify training needs and collaborate with COEs on solutions that enable our Store teams to reach their potential. Develop the Area P&C BP capability to operate as a trusted coach and advisor. Partner with the P&C Executive, People & Culture and L&D COE to agree learning support for the Business partnering and Store P&C teams to enable high performance and progression. Colleague Relations (ER) Coach and develop Area P&C BPs and HOS in their role in advising / managing complex ER matters and be an escalation path for issues they cannot resolve. Liaise with the ER Team and external legal advice as required to resolve complex cases. Provide insights and coaching to the HOS to create and sustain a positive and inclusive culture and progressive ER environment. Support the Area P&C BPs to develop strategies and tactical plans to address any recurring performance themes. Maintain regular communication with Area Managers and leads the Area group to launch new operational procedures with ER. Stablish regular strategic meetings with Employee Relations (ER) to proactively manage business-as-usual (BAU) activities and address emerging requirements from the business. Operational Standards, Reporting and Governance Responsible for the governance of people policy, process and practice and team understanding and adherence to regulatory, legal, compliance and audit requirements across the Region. Regularly review P&C regulatory, legal, compliance and operational and audit standards to identify risk and propose mitigation steps to the Head of Sales. Support Area P&C BPs in tackling issues arising from store KPI performance scores. Communicate with P&C LT and Retail LT insights on people matters that may require country-wide intervention. Regularly review the agreed KPIs of the Area P&C BPs, and Stores to identify insights and trends, and take action as appropriate with insight led decision-making. Work closely with Payroll with key
