Technical Support Engineer

About HikrobotInscríbase ahora, lea los detalles del trabajo desplazándose hacia abajo. Verifique que posee las habilidades necesarias antes de enviar una solicitud.Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large‑scale engineering experience, and a global service network to deliver reliable, high‑performance industrial automation solutions.LocationBased in Spain (frequent travel across EU required)About the RoleAs a Technical Support Engineer at Hikrobot, you will be responsible for the successful deployment, integration, and ongoing support of our autonomous mobile robotics (AMR) and material handling systems across the Pan‑European region. You will act as the primary technical representative for customers, ensuring system performance, reliability, and high customer value throughout the product lifecycle.Key ResponsibilitiesProject Deployment & CommissioningLead on‑site installation, configuration, and acceptance testing of AMR and related robotics systems at customer sites.Configure navigation maps, SLAM/positioning, scheduling rules, charging and docking points, and interfaces with conveyors, lifts, access systems, and PLCs.Support integration with customer WMS/MES/ERP systems.Technical Support & TroubleshootingProvide remote and on‑site technical support, diagnosing and resolving issues across hardware, software, networking, and system integration layers.Analyze navigation anomalies, task scheduling issues, communication faults, and performance irregularities.Work closely with R&D teams to submit detailed reports and drive product enhancements.Customer Training & EnablementDeliver structured training to customers and regional partners on system operation, maintenance, software tools, and best practices.Produce high‑quality documentation, troubleshooting guides, and operational manuals.Operations Monitoring & OptimizationMonitor fleet performance metrics (uptime, alert frequency, battery health, throughput, scheduling efficiency).Propose data‑driven optimization plans — including route refinement, process adjustment, and scheduling strategy improvements.Support multi‑site scaling, upgrades, and long‑term operations for customers across Europe.Cross‑Functional CollaborationAct as a key technical liaison between customers, the regional service organization, and Hikrobot’s global R&D teams.Collect and communicate customer implementation feedback and business needs to inform product development.Coordinate with parts logistics, third‑party vendors, and regional service partners.Travel RequirementHigh travel demand (~70–80%), covering multiple EU countries to support customer deployments and operations.QualificationsRequiredBachelor’s degree or above in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation, or related technical field.2–5+ years of hands‑on experience in automation, mobile robotics (AGV/AMR), or warehouse logistics system support/engineering.Solid understanding of SLAM, laser/vision localization, navigation planning, scheduling, and fleet management systems.Strong system integration experience including network communication, interface setup, and debugging.Excellent customer communication skills with the ability to independently drive on‑site problem resolution.Fluent Mandarin, Spanish and English as a working language; EU driver’s license preferred.PreferredProficiency in one or more European languages (German, French, Dutch, Italian, etc.).Experience with WMS/MES/ERP integration or industrial PLC systems.Knowledge of the warehousing and logistics sector (3PL, e‑commerce, automotive, electronics manufacturing).By submitting your application, you acknowledge and agree that Hikrobot may process your personal data for recruitment purposes in accordance with applicable GDPR requirements.#J-18808-Ljbffr