Program Manager, Consumer Engagement
hace 4 semanas
Ubicación: Madrid, MD, ES, 28037Empresa: MSX INTERNATIONAL¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentar nuevos desafíos?Este es tu rol en MSXMSX International está en la búsqueda de un/a Program Manager, experto/a en entender expectativas del cliente a nivel EU, entregables, seguimiento de indicadores de proyecto y reporting de estatus a cliente.Como Program Manager realizarás:Revisión de KPIs y SLAs del proyecto.Realización del Forecast mensual y control de ingresos/gastos del proyecto.Desarrollo e implantación de procesos de mejora continua de atención al cliente.Organización y participación en las reuniones de seguimiento del desempeño de Contact Center con cliente.Participación en los procesos de selección, principalmente en la entrevista de validación final.Organización de los procesos de onboarding y formación de nuevas incorporaciones.Motivación y seguimiento de los equipos para mantener su compromiso y desempeño.Te buscamos a ti si:Tienes amplio conocimiento y experiencia del sector de atención al cliente.Mínimo 3 años de experiencia en el sector, liderando Contact Centers de gran escala, con operaciones para distintos mercados.Habilidad en el trato con clientes.Habilidad para dirigir personas (alrededor de 130 personas; entre ellos, team leaders, formadores, analistas, agentes de atención al cliente).Habilidad para la toma de decisiones.Habilidades de comunicación.Imprescindible dominio del idioma inglés (mínimo B2) y español nativo.Contrato indefinido a jornada completa. 40 horas a la semana, lunes – viernes.Formarás parte de un gran equipo de profesionales en una compañía consolidada internacionalmente.Adquirirás una visión global del sector del automóvil, relacionándote con clientes, proveedores, consultores y concesionarios.Salario competitivo.MSX Bazaar: Portal de compras colectivas con grandes descuentos para empleados.Plan de retribución flexible (seguros médicos, tarjeta de transporte, tarjeta de comida, formación…)23 días laborables según convenio colectivo + 3 días extra.Plan de formación interna.Plan de movilidad nacional e internacional.¿Crees que eres la persona ideal para esta posición? Queremos conocerte Inscríbete a la oferta rápidamente y revisaremos tu candidatura.
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Program Manager, Consumer Engagement
hace 4 semanas
Centro, España MSX INTERNATIONAL A tiempo completoProgram Manager, Consumer Engagement Madrid o Barcelona. ¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentar para nuevos desafíos? ¡Este es tu rol en MSX! MSX International está en la búsqueda de un/a Program Manager, experto/a en entender expectativas del cliente a nivel...
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Program Manager, Consumer Engagement
hace 4 semanas
Centro, España MSX International Inc. A tiempo completo¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentar nuevos desafíos?¡Este es tu rol en MSX!MSX International está en la búsqueda de un/a Program Manager, experto/a en entender expectativas del cliente a nivel EU, entregables, seguimiento de indicadores de proyecto y...
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Spain Consumer Manager
hace 1 semana
Centro, España Lenovo A tiempo completoWe are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s...
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Manager - Consumer Goods
hace 3 semanas
Centro, España Simon-Kucher & Partners A tiempo completoManager - Consumer Goods In Spain - Barcelona Madrid What makes us special: Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people. Unlock the power of opportunity. Advance your career in a...
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Manager - Consumer Goods
hace 4 semanas
Centro, España Simon-Kucher & Partners A tiempo completoManager - Consumer GoodsIn Spain - Barcelona | MadridWhat makes us special:Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.Unlock the power of opportunity. Advance your career in a thriving...
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Manager - Consumer Goods
hace 2 semanas
Centro, España Simon-Kucher & Partners A tiempo completoManager - Consumer Goods In Spain - Barcelona Madrid What makes us special: Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people. Unlock the power of opportunity. Advance your career in a...
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Consumer & Shopper Planning Manager
hace 4 semanas
Centro, España Diageo A tiempo completoAbout us Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose, Celebrating life, every day, everywhere, has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build...
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[AP42] | Consumer Growth Manager, Grocery
hace 4 semanas
Centro, España Uber A tiempo completoDetalles del empleoAsí es cómo la información del empleo se alinea con tu perfil.Tipo de empleo- Jornada completaUbicaciónMadrid, Madrid provinciaDescripción completa del empleoAbout the RoleAs part of the Consumer Growth - GR role, you will be responsible for driving consumer adoption, engagement and retention for both new and existing categories...
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Customer Engagement Specialist Iberia
hace 4 semanas
Centro, España DS Smith A tiempo completoCustomer Engagement Specialist Iberia Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us!About usDS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in...
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Project Manager
hace 4 semanas
Centro, España MSX INTERNATIONAL A tiempo completoProgram Manager, vehicle sales performance Madrid. ¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados con foco en Inside Sales y estás en disposición de enfrentar nuevos desafíos? ¡Este es tu rol en MSX! Objetivo del puesto: La principal tarea del Program Manager es liderar un equipo multilingüe, cuya tarea...
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Customer Engagement Specialist Iberia
hace 2 semanas
Centro, España DS Smith A tiempo completoCustomer Engagement Specialist Iberia Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us! About us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role...
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CRM Manager
hace 4 semanas
Centro, España Diageo A tiempo completoDescription About us Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose, Celebrating life, every day, everywhere, has a relevant role in our company, for our people, our diversity, our brands, in how we perform and how...
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EMEA Commercial
hace 4 semanas
Centro, España Boston Scientific Gruppe A tiempo completoDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and...
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Engagement Manager, Customer Success
hace 4 semanas
Centro, España Zoomcar A tiempo completoWho we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more...
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Critical Accounts Program Manager
hace 4 semanas
Centro, España HashiCorp, Inc. A tiempo completoCritical Accounts Program Manager - Madrid Hub (Hybrid)ApplyAbout the role...HashiCorp seeks an experienced Critical Accounts Program (CAP) Manager passionate about advancing operational excellence through advanced escalation expertise and proactive risk mitigation for our clients. This pivotal role is dedicated to resolving critical issues beyond standard...
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Project Manager Lead Management
hace 3 semanas
Centro, España MSX INTERNATIONAL A tiempo completoProgram Manager, vehicle sales performance Madrid. ¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados con foco en Inside Sales y estás en disposición de enfrentar nuevos desafíos? ¡Este es tu rol en MSX! Objetivo del puesto: La principal tarea del Program Manager es liderar un equipo multilingüe, cuya tarea...
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Marketing Manager
hace 2 semanas
Centro, España Michael Page ES A tiempo completoMarketing Manager - Consumer Apps and Brand - Digital sector Generate user & product insights : Independently determine research needs, scope, manage, and guide user research by leveraging internal and external research partners. Be up to date on the latest industry & product news to apply to work and strategy. Go-to-market strategy and planning : Validate...
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Critical Accounts Program Manager
hace 2 semanas
Centro, España HashiCorp, Inc. A tiempo completoCritical Accounts Program Manager - Madrid Hub (Hybrid) Apply About the role... HashiCorp seeks an experienced Critical Accounts Program (CAP) Manager passionate about advancing operational excellence through advanced escalation expertise and proactive risk mitigation for our clients. This pivotal role is dedicated to resolving critical issues beyond...
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Sr. Technical Project Manager
hace 4 semanas
Centro, España Kudzu Interactive, Inc. A tiempo completoSENIOR TECHNICAL PROJECT MANAGERMadrid, Spain (MUST BE IN MADRID OR COMMUTABLE TO OUR OFFICE IN MADRID, SPAIN)About TillsterTillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet,...
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Marketing Manager Häagen-Dazs Shops, Iberia and LATAM
hace 4 semanas
Centro, España General Mills A tiempo completoWhat your role is We are looking for a passionate Marketing Manager for Häagen-Dazs Shops who, based in our Madrid office and reporting directly to the Marketing Leader HD Shops, will be responsible for: Strong understanding of Iberia and LATAM regions, including market dynamics and consumer behavior to be able to recommend plans that are relevant...