Program Manager, Consumer Engagement

hace 4 semanas


Centro, España MSX International Inc. A tiempo completo

Ubicación: Madrid, MD, ES, 28037Empresa: MSX INTERNATIONAL¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentar nuevos desafíos?Este es tu rol en MSXMSX International está en la búsqueda de un/a Program Manager, experto/a en entender expectativas del cliente a nivel EU, entregables, seguimiento de indicadores de proyecto y reporting de estatus a cliente.Como Program Manager realizarás:Revisión de KPIs y SLAs del proyecto.Realización del Forecast mensual y control de ingresos/gastos del proyecto.Desarrollo e implantación de procesos de mejora continua de atención al cliente.Organización y participación en las reuniones de seguimiento del desempeño de Contact Center con cliente.Participación en los procesos de selección, principalmente en la entrevista de validación final.Organización de los procesos de onboarding y formación de nuevas incorporaciones.Motivación y seguimiento de los equipos para mantener su compromiso y desempeño.Te buscamos a ti si:Tienes amplio conocimiento y experiencia del sector de atención al cliente.Mínimo 3 años de experiencia en el sector, liderando Contact Centers de gran escala, con operaciones para distintos mercados.Habilidad en el trato con clientes.Habilidad para dirigir personas (alrededor de 130 personas; entre ellos, team leaders, formadores, analistas, agentes de atención al cliente).Habilidad para la toma de decisiones.Habilidades de comunicación.Imprescindible dominio del idioma inglés (mínimo B2) y español nativo.Contrato indefinido a jornada completa. 40 horas a la semana, lunes – viernes.Formarás parte de un gran equipo de profesionales en una compañía consolidada internacionalmente.Adquirirás una visión global del sector del automóvil, relacionándote con clientes, proveedores, consultores y concesionarios.Salario competitivo.MSX Bazaar: Portal de compras colectivas con grandes descuentos para empleados.Plan de retribución flexible (seguros médicos, tarjeta de transporte, tarjeta de comida, formación…)23 días laborables según convenio colectivo + 3 días extra.Plan de formación interna.Plan de movilidad nacional e internacional.¿Crees que eres la persona ideal para esta posición? Queremos conocerte Inscríbete a la oferta rápidamente y revisaremos tu candidatura.
#J-18808-Ljbffr



  • Centro, España MSX INTERNATIONAL A tiempo completo

    Program Manager, Consumer Engagement Madrid o Barcelona. ¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentar para nuevos desafíos? ¡Este es tu rol en MSX! MSX International está en la búsqueda de un/a Program Manager, experto/a en entender expectativas del cliente a nivel...


  • Centro, España MSX International Inc. A tiempo completo

    ¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentar nuevos desafíos?¡Este es tu rol en MSX!MSX International está en la búsqueda de un/a Program Manager, experto/a en entender expectativas del cliente a nivel EU, entregables, seguimiento de indicadores de proyecto y...

  • Spain Consumer Manager

    hace 1 semana


    Centro, España Lenovo A tiempo completo

    We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s...

  • Manager - Consumer Goods

    hace 3 semanas


    Centro, España Simon-Kucher & Partners A tiempo completo

    Manager - Consumer Goods In Spain - Barcelona Madrid What makes us special: Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people. Unlock the power of opportunity. Advance your career in a...

  • Manager - Consumer Goods

    hace 4 semanas


    Centro, España Simon-Kucher & Partners A tiempo completo

    Manager - Consumer GoodsIn Spain - Barcelona | MadridWhat makes us special:Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.Unlock the power of opportunity. Advance your career in a thriving...

  • Manager - Consumer Goods

    hace 2 semanas


    Centro, España Simon-Kucher & Partners A tiempo completo

    Manager - Consumer Goods In Spain - Barcelona Madrid What makes us special: Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people. Unlock the power of opportunity. Advance your career in a...


  • Centro, España Diageo A tiempo completo

    About us Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose, Celebrating life, every day, everywhere, has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build...


  • Centro, España Uber A tiempo completo

    Detalles del empleoAsí es cómo la información del empleo se alinea con tu perfil.Tipo de empleo- Jornada completaUbicaciónMadrid, Madrid provinciaDescripción completa del empleoAbout the RoleAs part of the Consumer Growth - GR role, you will be responsible for driving consumer adoption, engagement and retention for both new and existing categories...


  • Centro, España DS Smith A tiempo completo

    Customer Engagement Specialist Iberia Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us!About usDS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in...

  • Project Manager

    hace 4 semanas


    Centro, España MSX INTERNATIONAL A tiempo completo

    Program Manager, vehicle sales performance Madrid. ¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados con foco en Inside Sales y estás en disposición de enfrentar nuevos desafíos? ¡Este es tu rol en MSX! Objetivo del puesto: La principal tarea del Program Manager es liderar un equipo multilingüe, cuya tarea...


  • Centro, España DS Smith A tiempo completo

    Customer Engagement Specialist Iberia Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us! About us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role...

  • CRM Manager

    hace 4 semanas


    Centro, España Diageo A tiempo completo

    Description About us Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose, Celebrating life, every day, everywhere, has a relevant role in our company, for our people, our diversity, our brands, in how we perform and how...

  • EMEA Commercial

    hace 4 semanas


    Centro, España Boston Scientific Gruppe A tiempo completo

    Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and...


  • Centro, España Zoomcar A tiempo completo

    Who we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more...


  • Centro, España HashiCorp, Inc. A tiempo completo

    Critical Accounts Program Manager - Madrid Hub (Hybrid)ApplyAbout the role...HashiCorp seeks an experienced Critical Accounts Program (CAP) Manager passionate about advancing operational excellence through advanced escalation expertise and proactive risk mitigation for our clients. This pivotal role is dedicated to resolving critical issues beyond standard...


  • Centro, España MSX INTERNATIONAL A tiempo completo

    Program Manager, vehicle sales performance Madrid. ¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados con foco en Inside Sales y estás en disposición de enfrentar nuevos desafíos? ¡Este es tu rol en MSX! Objetivo del puesto: La principal tarea del Program Manager es liderar un equipo multilingüe, cuya tarea...

  • Marketing Manager

    hace 2 semanas


    Centro, España Michael Page ES A tiempo completo

    Marketing Manager - Consumer Apps and Brand - Digital sector Generate user & product insights : Independently determine research needs, scope, manage, and guide user research by leveraging internal and external research partners. Be up to date on the latest industry & product news to apply to work and strategy. Go-to-market strategy and planning : Validate...


  • Centro, España HashiCorp, Inc. A tiempo completo

    Critical Accounts Program Manager - Madrid Hub (Hybrid) Apply About the role... HashiCorp seeks an experienced Critical Accounts Program (CAP) Manager passionate about advancing operational excellence through advanced escalation expertise and proactive risk mitigation for our clients. This pivotal role is dedicated to resolving critical issues beyond...


  • Centro, España Kudzu Interactive, Inc. A tiempo completo

    SENIOR TECHNICAL PROJECT MANAGERMadrid, Spain (MUST BE IN MADRID OR COMMUTABLE TO OUR OFFICE IN MADRID, SPAIN)About TillsterTillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet,...


  • Centro, España General Mills A tiempo completo

    What your role is We are looking for a passionate Marketing Manager for Häagen-Dazs Shops who, based in our Madrid office and reporting directly to the Marketing Leader HD Shops, will be responsible for: Strong understanding of Iberia and LATAM regions, including market dynamics and consumer behavior to be able to recommend plans that are relevant...