Program Manager, Consumer Engagement
hace 2 meses
¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentar nuevos desafíos?Este es tu rol en MSXMSX International está en la búsqueda de un/a Program Manager, experto/a en entender expectativas del cliente a nivel EU, entregables, seguimiento de indicadores de proyecto y reporting de estatus a cliente.Como Program Manager realizarás:Revisión de KPIs y SLAs del proyecto.Realización del Forecast mensual y control de ingresos/gastos del proyecto.Desarrollo e implantación de procesos de mejora continua de atención al cliente.Organización y participación en las reuniones de seguimiento del desempeño de Contact Center con cliente.Participación en los procesos de selección, principalmente en la entrevista de validación final.Organización de los procesos de onboarding y formación de nuevas incorporaciones.Motivación y seguimiento de los equipos para mantener su compromiso y desempeño.Te buscamos a ti si:Tienes amplio conocimiento y experiencia del sector de atención al cliente.Mínimo 3 años de experiencia en el sector, liderando Contact Centers de gran escala, con operaciones para distintos mercados.Habilidad en el trato con clientes.Habilidad para dirigir personas (alrededor de 130 personas; entre ellos, team leaders, formadores, analistas, agentes de atención al cliente).Habilidad para la toma de decisiones.Habilidades de comunicación.Imprescindible dominio del idioma inglés (mínimo B2) y español nativo.Contrato indefinido a jornada completa. 40 horas a la semana, lunes – viernes.Formarás parte de un gran equipo de profesionales en una compañía consolidada internacionalmente.Adquirirás una visión global del sector del automóvil, relacionándote con clientes, proveedores, consultores y concesionarios.Salario competitivo.MSX Bazaar: Portal de compras colectivas con grandes descuentos para empleados.Plan de retribución flexible (seguros médicos, tarjeta de transporte, tarjeta de comida, formación…)23 días laborables según convenio colectivo + 3 días extra.Plan de formación interna.Plan de movilidad nacional e internacional.¿Crees que eres la persona ideal para esta posición? Queremos conocerte Inscríbete a la oferta rápidamente y revisaremos tu candidatura.
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Program Manager, Consumer Engagement
hace 2 meses
Centro, España MSX INTERNATIONAL A tiempo completoProgram Manager, Consumer Engagement Madrid o Barcelona. ¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentar para nuevos desafíos? ¡Este es tu rol en MSX! MSX International está en la búsqueda de un/a Program Manager, experto/a en entender expectativas del cliente a nivel...
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Program Manager, Consumer Engagement
hace 2 meses
Centro, España MSX International Inc. A tiempo completoUbicación: Madrid, MD, ES, 28037Empresa: MSX INTERNATIONAL¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentar nuevos desafíos?¡Este es tu rol en MSX!MSX International está en la búsqueda de un/a Program Manager, experto/a en entender expectativas del cliente a nivel EU,...
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Manager - Consumer Goods
hace 2 meses
Centro, España Simon-Kucher & Partners A tiempo completoManager - Consumer Goods In Spain - Barcelona Madrid What makes us special: Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people. Unlock the power of opportunity. Advance your career in a...
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Consumer & Shopper Planning Manager
hace 2 meses
Centro, España Diageo A tiempo completoAbout us Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose, Celebrating life, every day, everywhere, has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build...
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Customer Engagement Specialist Iberia
hace 2 meses
Centro, España DS Smith A tiempo completoCustomer Engagement Specialist Iberia Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability? Join us! About us DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role...
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CRM Manager
hace 2 meses
Centro, España Diageo A tiempo completoDescription About us Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose, Celebrating life, every day, everywhere, has a relevant role in our company, for our people, our diversity, our brands, in how we perform and how...
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Engagement Manager, Customer Success
hace 2 meses
Centro, España Zoomcar A tiempo completoWho we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more...
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Digital Customer Engagement Manager
hace 2 días
Centro, España SAP SE A tiempo completoDigital Customer Engagement Manager - SAP Basis Technical Consultant Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit...
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Project Manager Lead Management
hace 2 meses
Centro, España MSX INTERNATIONAL A tiempo completoProgram Manager, vehicle sales performance Madrid. ¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados con foco en Inside Sales y estás en disposición de enfrentar nuevos desafíos? ¡Este es tu rol en MSX! Objetivo del puesto: La principal tarea del Program Manager es liderar un equipo multilingüe, cuya tarea...
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Technical Quality Manager
hace 2 meses
Centro, España SAP A tiempo completoTechnical Quality Manager Madrid Madrid, Madrid Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business...
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Sr. Technical Project Manager
hace 2 meses
Centro, España Kudzu Interactive, Inc. A tiempo completoSENIOR TECHNICAL PROJECT MANAGERMadrid, Spain (MUST BE IN MADRID OR COMMUTABLE TO OUR OFFICE IN MADRID, SPAIN) About Tillster Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet,...
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Senior Program Manager, Heavy Bulky, EU SellerFlex
hace 2 meses
Centro, España Amazon A tiempo completoSenior Program Manager, Heavy Bulky, EU SellerFlex We are looking for bright and ambitious individuals to join the EU 3P Heavy Bulky team to make Amazon the preferred Heavy Bulky platform for our Customers and Sellers, a focus area for EU Amazon. In the 3P Heavy Bulky business, we are constantly innovating to deliver best-in-class experience including...
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Technical Quality Manager
hace 2 meses
Centro, España SAP A tiempo completoSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics,...
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Program Manager Kernel
hace 2 meses
Centro, España Telefónica, S.A. A tiempo completoCDO es responsable de la construcción y transferencia a los países de Telefonica Kernel, un ecosistema digital que provee de gestión de la identidad, catálogo estandar de APIs, capa homogénea de datos y privacidad por diseño para crear servicios digitales sobre las capacidades telco core. Gracias al reuso de estas capacidades reducimos time to market y...
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Program Manager H/M
hace 2 meses
Centro, España Inetum A tiempo completoRequired:Very high knowledge and experience in the ability to monitor the vital signs of an IT Program while managing its progress and delivery roadmap.Exceptional understanding and application of Programme and Project Management competencies including stakeholder management, scope, plans, costs, quality, HR, communications, risk, procurement, and...
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Customer Program Manager
hace 2 meses
Centro, España https:www.energyjobline.comsitemap.xml A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: In this newly established role, you will be joining the VE...
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Program Manager H/M
hace 2 meses
Centro, España Inetum A tiempo completoRequired- Very high knowledge and experience in the ability to monitor the vital signs of an IT Program while managing its progress and delivery roadmap.- Exceptional understanding and application of Programme and Project Management competencies including stakeholder management, scope, plans,costs, quality, HR, communications, risk, procurement, and...
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Student Engagement Assistant
hace 2 meses
Centro, España New York University A tiempo completoThe Student Engagement Assistant position aims to aid in all aspects of the Student Life department, especially in event creation and student interaction. The selected person will be tasked with the administrative elements of Student Life events, projects, and activities (sign-up lists and updates, mailing, event reminders, communication, reservations,...
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Binance Accelerator Program
hace 2 meses
Centro, España Crypto Directories A tiempo completoBinance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...
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Clienteling Manager
hace 2 meses
Centro, España LOUIS VUITTON A tiempo completoAs the Team Manager Clienteling, you will work closely with the Store Manager of our store located in Galería Canalejas to drive the clienteling strategy in store and create a clienteling mindset with the team. You will elevate relationships with our top clients by leveraging different tools with a focus on the Client Experience, and implement transversal...