Program Manager, Consumer Engagement

hace 2 meses


Centro, España MSX International Inc. A tiempo completo

¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados y estás en disposición de enfrentar nuevos desafíos?Este es tu rol en MSXMSX International está en la búsqueda de un/a Program Manager, experto/a en entender expectativas del cliente a nivel EU, entregables, seguimiento de indicadores de proyecto y reporting de estatus a cliente.Como Program Manager realizarás:Revisión de KPIs y SLAs del proyecto.Realización del Forecast mensual y control de ingresos/gastos del proyecto.Desarrollo e implantación de procesos de mejora continua de atención al cliente.Organización y participación en las reuniones de seguimiento del desempeño de Contact Center con cliente.Participación en los procesos de selección, principalmente en la entrevista de validación final.Organización de los procesos de onboarding y formación de nuevas incorporaciones.Motivación y seguimiento de los equipos para mantener su compromiso y desempeño.Te buscamos a ti si:Tienes amplio conocimiento y experiencia del sector de atención al cliente.Mínimo 3 años de experiencia en el sector, liderando Contact Centers de gran escala, con operaciones para distintos mercados.Habilidad en el trato con clientes.Habilidad para dirigir personas (alrededor de 130 personas; entre ellos, team leaders, formadores, analistas, agentes de atención al cliente).Habilidad para la toma de decisiones.Habilidades de comunicación.Imprescindible dominio del idioma inglés (mínimo B2) y español nativo.Contrato indefinido a jornada completa. 40 horas a la semana, lunes – viernes.Formarás parte de un gran equipo de profesionales en una compañía consolidada internacionalmente.Adquirirás una visión global del sector del automóvil, relacionándote con clientes, proveedores, consultores y concesionarios.Salario competitivo.MSX Bazaar: Portal de compras colectivas con grandes descuentos para empleados.Plan de retribución flexible (seguros médicos, tarjeta de transporte, tarjeta de comida, formación…)23 días laborables según convenio colectivo + 3 días extra.Plan de formación interna.Plan de movilidad nacional e internacional.¿Crees que eres la persona ideal para esta posición? Queremos conocerte Inscríbete a la oferta rápidamente y revisaremos tu candidatura.
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