Project Manager Lead Management

hace 2 meses


Centro, España MSX INTERNATIONAL A tiempo completo

Program Manager, vehicle sales performance
Madrid.
¿Tienes sólida experiencia liderando Contact Centers con operaciones para múltiples mercados con foco en Inside Sales y estás en disposición de enfrentar nuevos desafíos?
Este es tu rol en MSX
Objetivo del puesto:
La principal tarea del Program Manager es liderar un equipo multilingüe, cuya tarea es convertir los clientes potenciales en ventas, para respaldar el crecimiento del OEM. Identificación de prospectos de ventas prometedores, la elaboración de perfiles de clientes potenciales, el descubrimiento de sus necesidades y la facilitación de nuevos negocios mediante la implementación de varias campañas de Outbound sales.
Responsabilidades de Program Manager:

Liderar al equipo de agentes de inside sales para lograr sus objetivos.
Revisión de KPIs y SLAs del proyecto.
Realización del Forecast mensual y control de ingresos/gastos del proyecto. Control de Presupuesto.
Desarrollo e implantación de procesos de mejora continua mediante tecnología, manteniendo la motivación del equipo.
Organización y participación en las reuniones de seguimiento del desempeño de Contact Center con cliente.
Participación en los procesos de selección, principalmente en la entrevista de validación final.
Organización de los procesos de onboarding y formación de nuevas incorporaciones.
Motivación y seguimiento de los equipos para mantener su compromiso y desempeño.

Te buscamos a ti si:

Tienes amplio conocimiento y experiencia del sector de atención al cliente.
Experiencia en Outbound sales, ventas B2B o desarrollo de negocios, idealmente en la industria de TI.
Mínimo 3 años de experiencia en el sector, liderando Contact Centers de gran escala, con operaciones para distintos mercados.
Habilidad en el trato con clientes.
Habilidad para dirigir personas.
Habilidad para la toma de decisiones.
Habilidades de comunicación. Capacidad para persuadir.
Imprescindible dominio del idioma inglés (mínimo B2) y español nativo;
Experiencia en el uso de diferentes sistemas CRM como MS Dynamics, Salesforce u otras plataformas CRM.

¿Qué te ofrecemos?

Contrato indefinido a jornada completa. 40 horas a la semana, lunes – viernes.
Formarás parte de un gran equipo de profesionales en una compañía consolidada internacionalmente.
Adquirirás una visión global del sector del automóvil, relacionándote con clientes, proveedores, consultores y concesionarios.
MSX Bazaar: Portal de compras colectivas con grandes descuentos para empleados.
23 días laborables según convenio colectivo + 3 días extra.
Plan de formación interna.

¿Crees que eres la persona ideal para esta posición? Queremos conocerte Inscríbete a la oferta rápidamente y revisaremos tu candidatura.
¿Quiénes somos?
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Diagnostics & Repair Enhancement
Warranty and Repair Efficiency
Technical Information
Learning Solutions
Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world.
The MSXI Vision
To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
The MSXI Mission
We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions.
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

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