Product Development and Support Specialist
hace 1 mes
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.
Help us lead one of the world’s largest pharmaceutical companies. We need a Product Development and Support Specialist like you.
Mission
PDS Specialist NAT is responsible for providing basic technical advice and support for assigned NAT products. They will use their technical knowledge to resolve specific technical problems and guide technical training to internal and external staff where required. They will work closely with various internal departments and external companies to drive product design, development, and launch processes.
What your responsibilities will be
- Monitor and analyze reports of issues across multiple channels to understand and prioritize feedback, inquiries, and product deficiencies based on customer impact, revenue impact, and other top-line product metrics.
- In partnership with Product Owners and R&D, help develop and execute user testing to obtain valuable insights for our product development process.
- Work closely with R&D Instruments organization on new feature rollout and triaging customer-impacting issues.
- Maintain technical knowledge to be fully up to date with technology developments.
- Continuously expand knowledge of Grifols product lines.
- Stay abreast of trends in the marketplace to ensure the product's competitive position.
- Demonstrate product functionality accurately and completely.
- Accurately communicate all technical specifications.
- Assist in the development and validation of R&D Instruments documents and Tech articles.
- Provide scientific support, facts of products, and the development of product claims.
- Answer all questions and address all concerns from DxCTS.
- Develop and perform product line training.
- Train trainers of Technical Application Support team (TAS).
- Responsible for Technological Transfer to Support and Commercial teams.
Who you are
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- A Bachelor's Degree in Engineering or similar.
- A minimum of 3 - 5 years in related experience.
- Strong problem-solving skills and willingness to think outside the box and roll up one’s sleeves to get the job done.
- Manage and communicate with global cross-functional teams.
- Exceptional verbal and written communication skills.
- Team player with the ability to work independently.
- Knowledgeable of FDA design control, European medical device IVD regulation, and good design control practices.
- Proficiency in Spanish and English.
What we offer
It’s a brilliant opportunity for someone with the right talents. Grifols understands you want a challenging and rewarding career in a critical function, and Product Development and Support Specialist help you grow professionally.
Information about Grifols is available at . If you’re interested in joining our company and you have what it takes, then don’t hesitate to apply.
We look forward to receiving your application.
Grifols is an equal opportunity employer.
Flexible schedule: Monday-Thursday 7-10 to 16-19h and Friday 8-15h.
Benefits package
Contract of Employment: Permanent position.
Flexibility for U Program: 2 days remote working.
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