Product Development and Support Specialist

hace 4 días

Sant Cugat del Vallès, España Grifols A tiempo completo

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions, and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunities that foster an inclusive environment.

Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20,000 people. That’s why we need a Product Development and Support Specialist like you.

Mission

The PDS Specialist NAT is responsible for providing basic technical advice and support for assigned NAT products. They will use their technical knowledge to resolve specific technical problems and guide technical training to internal and external staff where required. They will work closely with various internal departments and external companies to drive product design, development, and launch processes.

What your responsibilities will be

  • Monitor and analyze reports of issues across multiple channels to understand and prioritize feedback, inquiries, and product deficiencies based on customer impact, revenue impact, and other top-line product metrics.
  • In partnership with Product Owners and R&D, help develop and execute user testing to obtain valuable insights for our product development process.
  • Work closely with the R&D Instruments organization on new feature roll-out and triaging customer-impacting issues.
  • Maintain technical knowledge to be fully up to date with technology developments.
  • Continuously expand knowledge of Grifols product lines.
  • Stay abreast of trends in the marketplace to ensure the product's competitive position.
  • Demonstrate product functionality accurately and completely.
  • Accurately communicate all technical specifications.
  • Assist in the development and validation of R&D Instruments documents and tech articles.
  • Provide scientific support, facts of products, and the development of product claims.
  • Answer all questions and address all concerns from DxCTS.
  • Develop and perform product line training.
  • Train trainers of the Technical Application Support team (TAS).
  • Responsible for Technological Transfer to Support and Commercial teams.

Who you are

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • A Bachelor's Degree in Engineering or similar.
  • A minimum of 3 - 5 years in related experience.
  • Strong problem-solving skills and willingness to think outside the box and roll up one’s sleeves to get the job done.
  • Manage and communicate with global cross-functional teams.
  • Exceptional verbal and written communication skills.
  • Team player with the ability to work independently.
  • Knowledgeable of FDA design control, European medical device IVD regulation, and good design control practices.
  • Proficiency in Spanish and English.

What we offer

It’s a brilliant opportunity for someone with the right talents. Grifols understands you want a challenging and rewarding career in a critical function. Product Development and Support Specialist help you grow professionally.

Information about Grifols is available at . If you’re interested in joining our company and you have what it takes, then don’t hesitate to apply.

We look forward to receiving your application.

Grifols is an equal opportunity employer.

Flexible schedule: Monday-Thursday 7-10 to 16-19h and Friday 8-15h.

Benefits package

Contract of Employment: Permanent position.

Flexibility for U Program: 2 days remote working.

Location: Sant Cugat del Vallès.

Location: SPAIN : España : Sant Cugat del Valles: SC3

#J-18808-Ljbffr

  • Product Development and Support Specialist

    hace 1 mes

    Sant Cugat del Vallès, España Grifols, S.A A tiempo completo

    Product Development and Support Specialist Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived...

  • Product Development and Support Specialist

    hace 3 semanas

    Sant Cugat del Vallès, España Grifols, S.A A tiempo completo

    Product Development and Support SpecialistWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived...

  • Product Development and Support Specialist

    hace 3 semanas

    Sant Cugat del Vallès, España Grifols, S.A A tiempo completo

    Product Development and Support SpecialistWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived...

  • Product Development and Support Specialist

    hace 3 semanas

    Sant Cugat del Vallès, España Grifols, S.A A tiempo completo

    Product Development and Support Specialist Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived...

  • Product Development and Support Specialist

    hace 4 días

    Sant Cugat del Vallès, España Grifols A tiempo completo

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Installation and Support Specialist

    hace 3 días

    Lucena del Puerto, Huelva, España Cabletech Support and Resources Inc. A tiempo completo

    About Cabletech Support and Resources Inc.Cabletech Support and Resources Inc. is a leading provider of cable TV services, dedicated to delivering exceptional customer experiences and innovative solutions. Our team of experts is passionate about staying up-to-date with the latest technologies and industry trends, ensuring that we provide the best possible...

  • Product Development and Support Specialist Role with Grifols

    hace 1 mes

    Parets del Vallès, Barcelona, España Grifols A tiempo completo

    About GrifolsGrifols is a global healthcare company dedicated to improving the health and well-being of people worldwide. With over 110 years of experience, we have established ourselves as leaders in plasma-derived medicines and transfusion medicine.We strive to create innovative medicines, solutions, and services that cater to the diverse needs of our...

  • Product Development and Innovation Manager

    hace 3 semanas

    Parets del Vallès, Barcelona, España Grifols A tiempo completo

    Product Development and Support SpecialistWe are seeking a skilled Product Development and Support Specialist to join our team at Grifols. This role will involve tracking the defined strategy for system products, collaborating with Product Managers to drive established objectives for new products, and ensuring that the customer's voice is a key input in...

  • Product Development

    hace 5 meses

    Parets del Vallès, España Grifols A tiempo completo

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Product Development Specialist

    hace 4 semanas

    Parets del Vallès, Barcelona, España Grifols A tiempo completo

    About GrifolsGrifols is a global healthcare company that has been improving the health and well-being of people around the world since 1909.We are leaders in plasma-derived medicines and transfusion medicine, developing, producing, and marketing innovative medicines, solutions, and services in over 110 countries and regions.About the JobThis position...

  • IT Support Specialist

    hace 3 días

    Parets del Vallès, Barcelona, España Freudenberg Home and Cleaning Solutions A tiempo completo

    We are seeking an experienced IT Support Specialist to join our team at Freudenberg Home and Cleaning Solutions. This is a unique opportunity to work in a fast-paced environment where you will be responsible for providing technical assistance to end-users, ensuring the smooth operation of IT systems, and contributing to the implementation of IT solutions...

  • Product Specialist Trainee

    hace 2 semanas

    Sant Cugat del Vallès, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Product Specialist Trainee

    hace 2 meses

    Sant Cugat del Vallès, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Business Development and Plasma Affairs Assistant

    hace 3 semanas

    Sant Cugat del Vallès, España Grifols, S.A A tiempo completo

    Business Development and Plasma Affairs AssistantWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in...

  • Business Development and Plasma Affairs Assistant

    hace 3 semanas

    Sant Cugat del Vallès, España Grifols, S.A A tiempo completo

    Business Development and Plasma Affairs AssistantWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in...

  • Business Development and Plasma Affairs Assistant

    hace 1 mes

    Sant Cugat del Vallès, España Grifols, S.A A tiempo completo

    Business Development and Plasma Affairs Assistant Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in...

  • Solution Specialist

    hace 4 semanas

    Sant Cugat del Vallès, España Roche A tiempo completo

    Solution Specialist , Global Customer Support (GCS) Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and...

  • Product Specialist

    hace 2 meses

    Sant Quirze del Vallès, España ABB A tiempo completo

    Product Specialist - Home and Building Automation At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your...

  • Solution Specialist

    hace 3 semanas

    Sant Cugat del Vallès, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Solution Specialist

    hace 4 semanas

    Sant Cugat del Vallès, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...