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Senior Multinational Service Expert, Multinational Excellence Centre Let’s care for tomorrow. Your ambitions . Your dreams . Your tomorrow Whether it’s aircraft , international business, offshore wind parks or film productions, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses . We are looking for a Senior Multinational Service Expert to be based in Madrid. to handle the administration of international insurance policies. If you have significant experience handling the policy administration of Multinational insurance programs for large corporates, and are a driven and results-oriented individual with a passion for process optimization and automation, if you are a fluent English speaker and quickly operational in Madrid, then we encourage you to apply for this exciting opportunity. Your Team Our Allianz Multinational Insurance Program team is a dedicated group of specialists who deliver our unique selling proposition (USP) through technical excellence, the Allianz network, and a relentless focus on clients. We aim to increase the knowledge of our Global Team to enhance the Client Experience through our technical capabilities, internal collaboration and to set the tone for our Multinational growth. You will at first report to the Head of our newly created Multinational Excellence Centre and become part of a global and dynamic team of Multinational professionals. The Impact You Will Have As an expert member of the team, you will be responsible for coordinating the implementation of multinational insurance programs across various territories. You will oversee implementation of multinational insurance programs, managing complex projects and ensure alignment with market requirements. You will participate in improving processes and your deep industry knowledge to enhance service delivery and optimize operations. Some of your specific responsibilities could include: Coordinate between teams to ensure information completeness for policy issuance Act as the primary point of contact for underwriting and servicing teams globally Prepare policy wording documents for sometimes complex customer needs Ensure multinational data accuracy and accessibility in core global systems Develop standardized procedures for new product implementation Actively support transformation initiatives and drive process improvements Collaborate with the CUO office to oversee product rollout initiatives Provide additional support during the product's initial launch phase Offer support, coaching and training for team members, keeping up-to-date and ensuring quality standards are maintained in the team What You’ll Bring to the Role You are an experienced professional in the insurance industry with a hands-on understanding of Multinational Insurance Operations policy administration, ready to contribute to a dynamic team environment. You are quickly operational in Madrid, have strong communication skills, attention to detail and a willingness to step up to a senior role within a team. You bring the following: A solid previous experience in policy administration of multinational insurance programs for large Corporates Strong understanding of underwriting processes, system integrations, and market-specific dynamics At ease managing stakeholders at every level of the organization, internationally, internal and external Excellent communication skills in English, with additional European languages a plus Strong analytical skills and attention to detail Ability to prioritize, plan and coordinate, and support colleagues to do the same Competence with Microsoft Office and an interest in new technologies Familiarity with data analysis and reporting tools A keen interest in training and user onboarding processes A willingness to learn and explore how AI can enhance your role and the broader organization 81828 | Underwriting | Professional | Allianz Commercial | Full-Time | Permanent What’s in it for you? Let’s care about everything that makes you, you We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us. Let’s care for your financial wellbeing We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension. Let’s care for your opportunities to progress From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. Let’s care for life’s twists and turns From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back. Let’s care for our society and our planet With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients. Care to join us? Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk
