Multinational Service Expert

Time Type: Full time

Worker Type: Employee

At QBE, our purpose is to **enable a more resilient future.**

We are an international insurer and reinsurer with a local presence in 27 countries.

**The opportunity**

We’re on the lookout for a motivated and curious individual to join our team as a Multinational Servicing Expert (MSE). This is a full-time, permanent position based in Madrid.

This is more than just process work
- it’s your chance to be the face of our business, working directly with brokers and top-tier clients. You’ll be part of something fresh, exciting, and full of potential, with the support and encouragement to grow your career in a collaborative environment where anything is possible.

**Your New Role**

As a Multinational Servicing Executive, you’ll be the single point of contact for our clients within your defined geographic region, coordinating multinational insurance programmes through their full lifecycle - from quote and bind to policy admin and cashflow management.

You’ll report into the Multinational Service Manager based in Chelmsford, UK and collaborate with a wide range of stakeholders including our internal global network team, underwriters, external partners, brokers, and clients. You’ll also work closely with Producing Underwriting teams on both new business pitches and renewals, providing regular updates and solving problems as they arise.

Main responsibilities:

- Collaborate with Producing Office Underwriters to implement and manage complex, compliant multinational insurance programmes.
- Liaise with internal teams such as Credit Control and Global Network Managers to ensure seamless programme delivery.
- Coordinate and communicate with Servicing Offices, brokers, and other stakeholders to maintain programme visibility and alignment.
- Prepare and manage programme documentation, including new and renewal information, mid-term changes, and local underwriting input.
- Provide Underwriters with detailed insights on local servicing costs, taxes, tariffs, and retentions to support accurate pricing.
- Issue clear and accurate instructions to Servicing Offices and manage local policy schedules and reinsurance cession slips.
- Oversee local payments and central collections to maintain a healthy cash position.
- Use appropriate tools to calculate and allocate taxes accurately across premium distributions.

**About You**

This is a dynamic, exiting role that offers daily variety and the chance to deepen your knowledge of Multinational Insurance. If you’re a team player with a desire to learn and grow who builds relationships easily, this is the role for you.

Skills you'll need:

- Experience in servicing Multinational insurance Programmes from working within General Insurance
- Great understanding of the regulatory and legal aspects of territorial insurance covers and best practice methodologies
- A collaborative mindset with clear and thoughtful communication skills—both written and verbal—and the confidence to ask questions and interpret information effectively
- A naturally organised approach, with the ability to manage your time, prioritise tasks, and stay focused when juggling multiple pieces of work
- A curious and analytical way of thinking, with great attention to detail and the ability to work through challenges using insight and initiative
- Fluent in English

**At QBE, we are dedicated to creating an inclusive environment for all emloyees. Our positions are open to individual with disabilities, and we actively promote inclusion and diversity in our workplace.**

**Why QBE? At My Best**

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

**QBE Awards**

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 202