Customer Care Specialist
hace 4 días
Join our Movement and Champion Restaurant Culture
At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.
Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:
- TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
- TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
- TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app.
At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable.”
TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.
To learn more about TheFork and our Forkies, explore our official site:
What you will do:- Answer incoming requests via phone, email and chat.
- Assist our customers on questions about our electronic reservation book, our website or app.
- Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.
- Based in Barcelona.
- Native level of French and fluent in English. Speaking more languages is always welcome
- An open-minded person with a high level of communication skills.
- Care about customer needs and always try to make their experience unique and satisfactory.
- Knowledge in CRM tools.
- Experienced in a customer support environment.
- An awesome team.
- A permanent contract (that can be useful in life).
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely).
- Competitive fixed salary, bonus and equity (yes, equity).
- Lunch vouchers available for each working day (because yes, we like to try our best restaurants).
- International teams and a multicultural environment spanning 10 offices across Europe.
- Highly inclusive working environment.
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc.
- Continuous learning and development programs.
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey.
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid).
- A program dedicated to helping you have the best work/life balance.
- Health insurance fully covered by the company.
- Life & Disability Insurance at no cost to the employee.
- Amazing offices with dining, a coffee point on each floor, and leisure area.
- Team building events.
We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Our HR team will review the request and respond accordingly.
#J-18808-Ljbffr-
Danish Customer Experience Specialist
hace 2 semanas
Ourense, España buscojobs España A tiempo completoJoin our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for...
-
Customer Onboarding Specialist
hace 2 semanas
Ourense, España buscojobs España A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Customer Service Specialist
hace 2 días
Ourense, España buscojobs España A tiempo completoAbout Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well . Ukio's...
-
Customer Service Specialist
hace 2 semanas
Ourense, España buscojobs España A tiempo completoAbout Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well. Ukio's...
-
European Operations Specialist
hace 1 mes
Ourense, Orense, España Liberty Specialty Markets A tiempo completoJob Title: European Operations SpecialistJob Summary: We are seeking a highly skilled European Operations Specialist to provide onshore regional operational expertise, oversight, and support to our business teams and operations technicians. The successful candidate will act as a liaison and point of elevation on all operational business aspects, helping to...
-
Spanish Customer Support Specialist
hace 2 semanas
Ourense, España buscojobs España A tiempo completoAre you a Google fan? Do you love Google products? Are you passionate about the web and new technology? If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you! Teleperformance is a worldwide leader in customer experience management...
-
Fintech Technical Support Specialist
hace 2 semanas
Ourense, Orense, España Blu Selection A tiempo completo**Job Title:** Fintech Technical Support Specialist - Valencia, SpainAbout the Role:We are looking for a talented Technical Support Specialist to join our team in Valencia, Spain. As a key member of our customer support team, you will be responsible for providing top-notch support to our B2B clients through various communication channels.About You:To succeed...
-
European Operations Specialist
hace 3 semanas
Ourense, Orense, España Liberty Specialty Markets A tiempo completoJob Title: European Operations Specialist - Regional ExpertiseAt Liberty Specialty Markets, we are seeking a skilled European Operations Specialist to provide onshore regional operational expertise, oversight, and support to our business teams and operations technicians.Key Responsibilities:Act as the liaison and point of elevation on all operational...
-
Travel Agent
hace 2 semanas
Ourense, España buscojobs España A tiempo completoExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and...
-
Contact Center Process
hace 2 semanas
Ourense, España buscojobs España A tiempo completoWhat is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
-
Customer Service Agent
hace 2 semanas
Ourense, España buscojobs España A tiempo completoWhat is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
-
Digital Marketing Specialist
hace 2 semanas
Ourense, España buscojobs España A tiempo completoTrekkSoft is a leading online booking software provider that is transforming the tour and activity market with its constantly-evolving booking and payment solutions. Behind TrekkSoft is a diverse and dynamic team of individuals with over 15 different nationalities. We're active worldwide, with a base in Barcelona, Spain. Trekksoft is hiring a full remote,...
-
Programmatic Specialist
hace 2 semanas
Ourense, España buscojobs España A tiempo completoProgrammatic Specialist (AdOps), Full Time, ESOP AudioStack is looking for an Programmatic Specialist (AdOps) based in Barcelona, who wants to apply their skills and experience to take their career to the next level and help AudioStack scale. As a Programmatic Specialist at AudioStack, you will be responsible for managing and optimizing our clients' audio...
-
English Customer Support Specialist
hace 2 semanas
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business...
-
Italian Customer Support Specialist
hace 2 semanas
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business...
-
Group Travel Specialist
hace 2 semanas
Ourense, España buscojobs España A tiempo completoWhat is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...
-
European Operations Specialist
hace 4 semanas
Ourense, Orense, España Liberty Specialty Markets A tiempo completoKey Objectives:As a European Operations Specialist at Liberty Specialty Markets, you will provide onshore regional operational expertise, oversight, and support to onshore business teams and operations technicians. Your role will involve acting as a liaison and point of elevation on all operational business aspects, between Country Managers, Country Business...
-
Customer Service Representative With High Level Of Turkish
hace 2 semanas
Ourense, España buscojobs España A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
-
Customer Service Representative With High Level Of Danish
hace 2 semanas
Ourense, España buscojobs España A tiempo completoWho we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our...
-
English Junior Campaign Specialist
hace 2 semanas
Ourense, España buscojobs España A tiempo completoTeleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business...
