Customer Success Manager

hace 1 semana

Madrid, España ALLPLAN Deutschland GmbH A tiempo completo

Customer Success Manager (All Genders)ALLPLAN, Madrid, Community of Madrid, SpainALLPLAN enables architecture, engineering, and construction professionals to transform project delivery by connecting teams and data throughout the entire lifecycle. We are looking for a Customer Success Manager to build and nurture strong relationships with a portfolio of global architecture and engineering customers, ensuring that they achieve significant value from the company’s suite of 3D BIM software tools.The CSM is responsible for onboarding, product adoption, retention, and managing a quota for renewals, expansion, and cross‑selling opportunities. This role serves as a trusted advisor, strategic partner, and commercial advocate, working closely with cross‑functional teams to deliver customer and business outcomes.Key ResponsibilitiesOwn all aspects of the customer relationship lifecycle (onboarding, training, periodic check‑ins, solution adoption, and satisfaction tracking).Meet or exceed assigned renewal, expansion, and cross‑sell quotas by identifying growth opportunities and negotiating renewals and expansions.Proactively forecast pipeline for assigned accounts and report progress to the Team Lead.Drive customer engagement and usage through tailored enablement plans, maximizing adoption of ALLPLAN BIM software solutions.Troubleshoot and resolve client issues, liaising with Support and Product teams for timely resolution.Gather and relay actionable customer feedback to Product/Engineering, championing continuous improvement.Advocate for customer needs internally and champion the voice of the client across the organization.Regularly analyze

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